Three Amigos Fresh Mexican Grill — Restaurant in Town of Oyster Bay

My review is 1 star after tonight. I order the ‘Uncle Buck’ burrito when I come here. For some reason, the cook, or whoever makes this, constantly forgets to add the bbq sauce or sour cream. 2 critical ingredients as this will be rather dry without it. The previous 3 or 4 times I ordered this I noticed right away both were missing. So tonight when I called in my order I nicely asked can you make sure this is added, as it’s always omitted, even though the menu description clearly says this is part of the burrito. Well when I get home after3 or 4 bites I noticed both are missing again. It’s like why did I bother even asking if it’s not going to be included. I ordered from here tonight as I got a gift certificate, and was in the mood for a burrito. I used it the last time when I ordered 2 of these burritos, and the same ingredients were not included. I have $20 left on the gift certificate, and honestly, I will be done with Three Amigos. If I ask to please add the ingredients that should be there, and it’s ignored or forgotten once again, then what’s the purpose of to keep coming here? The burrito is delicious when all of the ingredients are included, but no sense to keep on coming if it’s going to be wrong. If this one is wrong all the time then the other times are probably messed up just as much. One last thing, tell the person who picks up the phone you're in Massapequa Park, not Massapequa. Two completely separate towns. You might as well say Seaford or Wantagh if you're going to get the town wrong, just like the order is...

I actually like the food when it actually arrives or is the food I ordered. Last 2 times they 1st got the address wrong even though I spelled it out for them, food arrived cold and barely edible and 2nd just now when we ordered for pickup they didn't have one of our entrees, they wouldn't remake the other entrees so they arrived cold and one of the entrees was fajitas which they forgot to include the tortillas. When asked if they would deliver the tortilla they said they would, I am waiting for them now but wouldn't send an order of nachos to replace the one they refused to remake and arrived cold and inedible. I guess we will be finding another place for Mexican because these folks will never see another dollar of mine. Very disappointing. I'd find a better place if I was looking for Mexican food. Edited to add: Now they just showed up with 2 tortillas usually with Fajitas you get 4. Pathetic. Confirming they will never get my...

Food is great but customer service could use help. Especially with a lot of competition of Mexican restaurants in the area, they should try to keep their customers happy, especially when they mess up an order. The only positive during my recent visit were the 2 guys at the front counter who did the right thing and tried to make up for the owners poor customer service. They deserve 5 stars before the restaurant does. Good looking out for the business boys. Hope you get taken care of by management. *Follow Up- I posted the above review before I got home to find out that they still got my order wrong even after making me wait for them to correct it in the first place! While the food is always good, for some reason they always have trouble getting your order right. As I said in my previous post, way too many competitors in the area for them to not be at their...