Mattress Firm Warehouse — Attraction in Town of Oyster Bay

In spite of some of the negative reviews on the internet about Sleepy's, my recent experience leads me to state that I believe this company stands behind their reputation for customer service. I bought several guest mattresses at Sleepy's in Pompton Plains on 11/11/15. I also bought a new bed for wife and I at the same time - a Laura Ashley. I confess I did not really do any research on this bed, but assumed it would have to better than my 30 year old one. The delivery was fine but the bed started so sag in my spot (I am 180 lbs) within 2 weeks. I called Sleepy's to complain and they promptly sent a new replacement at no charge. However the second Laura Ashley had the same problem! I am pleased to report that the issue was addressed professionally by Sleepy's!! A third mattress was delivered (a different brand a foam Broyhill) which cost a bit more, but was changed out without charge as a customer courtesy service gesture. I would like to applaud the excellent customer service provided by District Manager Joan Greenwald who promptly and courteously contacted me and arranged for me to go and try out some different beds and arranged the change out. Secondly I would like to ad salesman Robert Davis for his professional demeanor and patience in showing me the various possible exchanges and Market Sales Director Ken Crivello who happened to be on site at Sleepys on Route 3...

Unlike most of the customers I am writing to thank and compliment not only you but your salesman as well.

About 61/2 years ago I purchased a king size Stearns and Foster mattress and box springs. Low and behold, both sides began to sag. We are not large people, as a matter of fact quite slim and fit. I contacted your 1-800# and asked for a rep to come to the house to check the mattress out. You usually don't do this, but I had broken my wrist and could not do all the measuring and lifting. He deemed the mattress defective and I was issued a credit. we went to Sleepy's Paramus, NJ, to purchase a new one just last night. My Salesman Edgar Mendez was efficient and knowledgeable.

Needless to say, we purchased a new King Coil Laura Ashley king mattress and it will be delivered on Monday. Edgar was concerned about the height of the 9" box spring and mattress - I am only 5' tall. He called me today - on his day off - to tell me that he stopped by the Paramus store to check the mattress out and told me that he thought it would be a problem. The mattress measured 6" more than my current one! He cancelled the delivery for today and ordered 2- 5" box springs which should solve the problem.

Edgar was extremely accommodating and went way beyond his job description. Please let him know that I have given him high marks and your company is fortunate to have such a...

Updated review of Sleepys. As mentioned before Sleepy's did not do anything to resolve my problem with the mattress in the form of some type of refund or exchange. Instead they offer me a credit line increase of one thousand and something. You know something Sleepy's. You must take people for idiots or think they just fell off a turnip truck. I have a small outstanding balance with you guys of like $400.00 and as soon as I pay it off, I am immediately giving you a call to cancel my account and shredding to pieces your credit card. You guys disgust me. My advice to anyone contemplating buying anything from these guys is DON'T once they have your money they clean their hands of any anything and everything. Sleep's I made a mistake of purchasing merchandise from you, but believe me it will NEVER EVER happen again. You guys SUCK!!!!!!

Sleepy's you guys are a disgrace and should be ashamed of how you conduct business. You sell crap defective merchandise and you have a bogus warranty department that when someone calls to report issue you want them to take pictures of mattress so that you can blame consumer. You do not offer to exchange merchandise or any type of refund. I urge anyone contemplating buying from Sleepys to read the 25 horrible reviews that are posted. DO NOT BUY FROM SLEEPYS

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