Atlantis Banquets & Events — Attraction in Town of Riverhead

I will begin my review but advising I am in the industry & have been for 15+ years & that I had made this known to all parties prior to & on the day of our event. (wedding planner) I can now officially say I have been on both sides of the experience. I knew going into this that not everything would go according to plan & that expectations of "perfection" were far from reality & of course took as many measures as humanly possible in hopes to avoid those most commonly known. However knowing what I know & expectation I hold my myself & my team to as "the bride" I was extremely disappointed & disheartened with how my husband & I were treated on our 08-18-18 wedding day. There are several factors that have resulted in my rating. I will only name a few: Instructions were neglected (something as simple as not placing supplied pens with our scrapbook resulted in no notes from our guests) Bustled my own gown as the BA did not know how & our bridal party had already joined cocktail. Matire 'D & BA were M-I-A leaving our photographers & party to navigate the Aquarium & attempt to manage where to go for our images with the animals it was a lovely little guessing game. Just before the ceremony we walked in circles trying to find where the bridal suite was within the Aquarium as we had never been shown where it was located. Not once did anyone on staff pop their heads in to check if we were okay if we needed anything prior to the ceremony perhaps we left something at the hotel needed hairspray, a bobby pin,or even a DRINK of water? The Atlantis team was so far behind with prepping the reception area that cocktail hour went over by 30 mins which means everything else would now be rushed. (Knowing this is a pitfall of being in the industry) We were 70 mins late before we even started the toast. It's not as though everything was set up outside & a huge gray cloud came out of nowhere I was advised at NOON everything would be moved & adjusted... (Hmm... we can't be the first wedding ever here... or the first time it's rained... can we?) I asked the BA "Can I please have a drink!?" That was the first & last I would see all night as not once was the groom or I checked on asked if we were OK or offered another beverage. The 2 bottles of Jameson we paid $66+ per bottle for as it was not included in any of the bar packages, & Atlantis wasn't flexible with swapping or throwing 1 in for the groom were "gone". In the event it did exist you'd think you'd see the bottle going down & place it to the side for the groom?No..Just me? Evidently we had a room captain? We met him once at the end of the night when everyone was looking for their envelopes which yes we still gave out undeservingly so even to spite standing within earshot of our bridal attendant speaking to our DJ (good friend & business partner) & hearing her say & I quote "This entire event has been a S#%* Show!" Ahh... Why yes little one it has been... Thank you & your colleagues for that. I will say although the Aquarium was aesthetically magnificent & the remainder of staff was attentive & did an adequate job (Waiter from Table 12 telling our family they were better off getting their own drinks from the bar as you were far too busy I didn't forget about you) I will say our guest had a wonderful time raved about the food & enjoyed a unique wedding venue experience & although the groom & I were not treated in the manner in which we had hoped, our items were returned back to us unwrapped broken & without care, and our calls and emails after were left unanswered we too had a lovely...

We just got married at the Sea Star Ballroom Memorial Day weekend 2021. We can say it truly exceeded all expectations, and expectations were high as we both felt it was the “perfect” venue when we found it! We picked our venue and date in the middle of the COVID-unknowns. Any questions, concerns or thoughts we had were listened to, respected and answers provided. This was a time of uncertainty however the Atlantis Banquets & Events team made us feel supported and certain throughout the process. The team made us feel like we were the priority and whatever we wanted and felt comfortable with was the priority. Initially I met with Joan who was wonderful; such a kind, patient and sweet woman to work with in the beginning of wedding planning. Next we worked with Bryan who was great as well! I had a lot of questions and changes, literally leading up to the night before the wedding (due to last minute RSVP changes) and he was always responsive, kind and patient with me! Due to COVID they did not host their bridal showcase however we trusted that everything would go well. We did not have the opportunity to try any of the food before selecting anything and everything was delicious! Our guests all raved about the cocktail hour menu and the options to choose from at dinner - which were all so tasty! Our bridal attendant, Liz, was a meant to be fit for our wedding. I couldn’t imagine someone filling that position better than she did, she was a friend throughout the night and truly went above and beyond my expectations for a bridal attendant. She was so kind, attentive, caring and observant. Always one step ahead of everything else (in a good way!). I couldn’t have asked for a better bridal attendant by my side. The whole team at the venue that night out together a great event and ensured everything went smoothly for our special day! Everyone was constantly thinking and trying to do the best for us, including Christina when she thought outside the box for a cake “topper” which I loved her idea and appreciated the thought! I would definitely recommend Atlantis Banquets and Events for your next event, you won’t be...

What a fantastic experience was a recent wedding we attended at the Aquarium. The table cards had this banquet company’s logo, so I’m figuring they are the aces behind the seamless flow and excellent food throughout the event.

We were interested and excited when we got the invite — we hadn’t been to a wedding in an unusual space before and it promised to be a fun one. And it was! From the 3-year-old flower girl in our party up through us older guests, everyone had the best time, not only with the wedding elements but also exploring the aquarium itself.

And there was delicious food at every stage: champagne with strawberries greeting us at the entry, a drink station handy before the service with water & cocktails, passed appetizers during the photo hour that were surprisingly varied and worth spoiling your appetite for ( the shrimp, mini beef Wellington and tiny sliders — especially yum!), plus an amazing charcuterie spread and a grilled cheese station (with tiny teacups of tomato’s soup!) with covered seating nearby, while the dining room was set up.

The dinner buffet was classic wedding fare but chicken wasn’t dry (a pet peeve of some, I know) and the sliced beef was shockingly tender and delicious.

Dessert was ridiculously generous — tiered trays of sweets (so good that our table snuck many extras home) and a truly great strawberry wedding cake.

We know the couple isn’t rolling in dough and are newbies to planning a function like this, moving people from one area to another with effortless flow, so suspect pretty much all the excellent efficiency must be credited to the catering company and tgat it’s competitively priced for venues like this.

We shared our table with family members who have a wide (and wealthy) social circle and attend multiple weddings each year. Even they were vocally impressed and really enjoyed themselves.

I’ll also add that the catering staff were universally lovely and great at their jobs, genuine smiles and always there when you needed something....