The Hampton Popcorn & Candy Company — Attraction in Town of Smithtown

I cannot speak to the quality of the products. My disappointment with the company has to do with my experience with their customer service. Orders were placed which resulted in a less than ideal situation and when I brought this to their attention my mind was blown by the tone of the response. I can share that this experience was close to the worst customer service I have ever received from any company. What a shame as it can be easily resolved with some customer service training for their staff. Not good for business when a returning customer feels unappreciated and disrespected for expressing concern over how their orders were handled. (p.s. - never raised my voice and stated I did not expect anything other than listening to the concern and considering doing something to prevent the same unfortunate situation from happening to another customer). I wish this company well and hope that they consider training their staff to treat and handle each situation differently, and with empathy and respect to a customer who spent their hard earned money at...

My mom loves buttered popcorn. So for her birthday I wanted to stand get a 61/2 gallon tin of buttered popcorn. To my surprise, not one online popcorn company could accommodate my request! They wouldn’t even allow me to customize my order to just 1 flavor of popcorn, it had to be 3 flavors! So I discovered The Hampton Popcorn Company while scouring the internet and just like that I had my mom’s birthday gift of a 61/2 gallon tin of only buttered popcorn! And the world was saved!!!! I’ll never order popcorn from anywhere else from here on out!! And she was amazed at how it was packaged. They took alot of care to ensure delivery of the contents undamaged! Can’t thank...

It is unbelievable that I receive a request to rate you when I emailed you and you never responded. This was the worst experience I have had with specialty popcorn. I thought it had to be 4-5 years old. It was dry and tasteless. The only thing good about it was the can. I threw out the popcorn as it was inedible. The cans you buy in the stores during holiday time are 100x better. Total waste of my money. However, considering I sent you an email that went unanswered, it is obvious you do not really care. Will not buy from Hampton...