Extra Space Storage — Local services in Town of Smithtown

Extraspace storage in Hauppauge is a joke. As a small business owner i was very disappointed with them. They advertised to me that i can be 24hr as a business account then after 1month one day i went to the unit around 10pm which is cut off time for none business account to fulfilled late orders. i couldn’t get into the facility they put a block on my access code for 10pm cut off time.When i called the next day manager told me that i was not approved to 24hr because it’s causing security issues. But this is not what Mark told me the employee that signed me up for that storage unit. He also lied about code that couldn’t work this is the reason why he put me as a 24hr access person to get Access temporarily, which I was not even aware of. The real reason i move to the unit in Hauppauge was because of 24hrs access. I was also 24hrs access in islandia location prior moving to Hauppauge location, just because they didn’t have climate control i had to moved to Hauppauge location, the manager also stated to me that I Can’t do business inside a storage unit. I clearly stated to the employee that worked at Extraspace Storage in Hauppauge that I have a business and he stated to me that I can be 24 hours if I provide my tax ID business paperwork. I also work and do my side Business this is the reason why 24 hours is the best option for my business When I got out of work around 10 PM so I’ll be able to fulfill some orders. That was the only reason why I chose 24 hours and I was very disappointed with them they Lure mean In there BS . False advertisement they wasted my time i really Not recommend this place because if you are small business, you can’t store anything They are a bunch of crooks and liars they will bump the price on your unit. The only thing they are good at is Asking customers to give them five star “Good customer service Report is earn not...

EDITED 07/27/25 to change this review to a 1 star rating adding that we vacated our storage unit this weekend, and discovered nearly ALL of our items were damaged by mold, or covered in MOUSE droppings even with the proper protection on the furniture (covers, stretch wrap, etc) so BEWARE because clearly this facility has a rodent problem and their claim of “climate controlled” units just means they don’t allow the facility to go above or below a certain temp chosen by the facility- it doesn’t mean your property won’t be sitting in a storage facility developing mold and getting damaged. With how expensive storage units are to rent, you would be better off just tossing all your stuff ahead of time and save the $ you’ll spend monthly instead of paying $300 a month to have to throw all of your stuff away when you take it out.

Original Review: Rented at Extra Space Storage for the first time today and Junior made the whole experience awesome! He was extremely friendly and helpful, I would recommend this location to anyone looking for a unit! The facility is clean, not dark or dingy and easy to navigate. Regardless of the fact there is no promotion running on the units it is still the cheapest in the area vs all other competitors, Junior deserves recognition for his hard work and customer...

I had my storage there for 2 weeks/4 days and everything GONE! Not only were expensive items taken, my personal pictures of my family and other personal things you can not replace were taken. My unit was completely cleaned out. Out of every storage unit there, someone decides “oh that unit in particular seems like a good one to steal stuff from”. Not buying it! Somethings not right, that’s for sure. Doesn’t make sense, unless someone on the inside had something to do with it since they have access to everything.

UPDATE: The manager on site directed the clean-up guy to clean out our unit in error because the unit was an auctioned unit prior to us renting it. 3 of our items were returned, but the other items were not - pictures that can never be replaced, computer, DVD's, suitcases, bedding, tools, etc - ALL GONE! What has EXTRA SPACE done about it - NOTHING! I called corporate and a district manager was supposed to call me back within 24-48 hrs - And Still NOTHING - NO CALL - NOTHING, it's been 4 days. I left Junior 2 messages since we picked up the 3 items that were returned and NO RETURN BACK! So much for TRUSTING this PLACE - NEVER AGAIN! Be very careful...