Rotations Bicycle Center — Attraction in Town of Southampton

TLDR: poor service, poor communication. bike was brought in for a premium tune-up, and the ramming bolt for the crank wasn't tightened enough so I lost it during my 2nd ride post tune-up. I went to a different shop nearby where I live to get a temporary replacement (bolt), and Rotations was not able to find a suitable replacement/OEM part.

THEY DID NOT TRY TO RECTIFY THIS ISSUE CAUSED BY THEIR MECHANICS AT ALL. Wasted my time + money. If you have a bike I recommend you find a different bike shop elsewhere. I have spent the last two months trying to work out issues with a bike repair, but poor service and response to what they have (not) done leads to this review.

I brought my bike in for service a few days before a scheduled appointment for the deluxe tune-up. I needed my bike taken apart and cleaned as well as some shifting issues to be addressed.

They told me a new chain was what was needed, so I had that swapped and returned to the shop when things were ready. The bike should have been ready the following week (many days after original appointment), but after dropping by, I found my bike was not yet serviced. I came back the following week to pick it up.

I took the bike out for my first two rides, where the shifting was a little slow but otherwise felt OK. At the start of my third ride, my crank on the non-drive side fell off. At sometime during the previous ride, the bolt must have fallen off that I did not notice. The additional riding that I did wore down the teeth on the crank.

I went to a nearby LBS to get ANYTHING that would at least make my bike rideablE again. They found a random bolt for the short term.

I returned to Rotations with my bike, and they did not have a better bolt in the shop. They said they would try to find me the proper bolt, but were not able to procure one.

Since I now have a bike damaged by the ineptitude of their mechanics, I was looking to get compensated for what happened. i.e money towards a new crank/money off install etc. They told me they would do nothing and that I was out of luck since I didn't bring my bike straight back to them after the crank fell off.

This is absurd, and gives their shop a terrible reputation. I brought the bike back the following week, and had only gone to my LBS to make my bike rideable (live in NJ part-time).

I am upset by the technical work, customer service and overall bad attitude of the shop. They charge a premium for their work over bike shops, and you get nothing for it.

I do not recommend anybody bring more than a child's trike to this shop for service, you will be let down.

100%...

Friendly service and simple wealthy clientele mask’s the staff’s lack of knowledge and price manipulation. Staff is knowledgeable enough for simple straight-forward bike sales, I’ve bought 4 sub-$1,000 bikes from them in the past. I wanted to get 2 new much pricier e-bikes and quickly found the limits of their knowledge. I did quite a lot of research before stopping by and attempting to purchase a bike here. The staff is super friendly but had a pretty deep misunderstanding of the products they are selling and guide you to whatever they have available. Problems included: 1) pushing to buy a 3-4-year old discontinued e-bike at premium/full price (and not explaining the age and that its discontinued) 2) no idea how to size fit unique-dimensioned people for bikes 3) try to sell you bikes at full price even though manufacturer is discounting to all dealers (these discounts can be in the $1,000+ range) 4) lack the basic ability to compare/contrast detailed differences between bikes 5) tell you that its required to regularly bring e-bikes in for pricey software updates even though you can do this at home on your phone for free.

I really wanted to support my local dealer again but didn’t feel they...

Rotations Bike Shop: The Only Bike Shop You’ll Ever Need!

If you’re looking for a bike shop that truly goes above and beyond, Rotations Bike Shop is the place to go! From the moment you walk in, you’re welcomed like family by Nelson and his daughter Jess, who bring not only a warm and inviting atmosphere but also unparalleled expertise in all things cycling.

Whether you’re a seasoned rider or just getting started, they take the time to understand your needs and provide priceless guidance to ensure you have the best experience on two wheels. Their passion for cycling shines through in everything they do, from bike sales and fittings to repairs and maintenance.

Unlike big-box stores, Rotations is a shop you can trust—a true one-stop destination for all your cycling needs. Their dedication to quality service and customer satisfaction is second to none. If you want a bike shop that treats you like family and has the knowledge to back it up, look no further than Rotations!...