Tutto Il Giorno South — Restaurant in Town of Southampton

I want to start by saying the food was very good, but we paid $38 for a single piece of cheese and twelve tomatoes—the same price as a pasta dish. The service, however, was a 2/10. Although the hostess was very nice, we were interrupted by a waiter who harshly shoved herself between me and my party, saying "excuse me." On the way to our table, our waiter seemed desperate to cut us off. This is not the level of service I would expect at an almost 5-star, well-known restaurant in the area.

When we were "greeted" by our waiter, he didn’t introduce himself, read us the specials, or speak clearly. At a $$$$ restaurant, I would have appreciated hearing the specials. The waiter visited our table maybe three times, including when we had to ask the busser to bring our check. We interacted with the busser more than our own waiter. Although the food came out in a timely manner, we were never asked if everything was okay, which I thought was a standard courtesy. We were also never offered refills. This is not the treatment one expects at a 4.7/5 star restaurant.

We ended the night hoping our waiter was just having a bad evening. However, my friend, who specified she was celiac and allergic to gluten before ordering the pasta dish, started experiencing severe stomach cramps and nausea after we got home. She had confirmed with the waiter that everything on her plate was gluten-free, but clearly it was not, given her allergic reaction. We are quite disappointed with...

Very disappointed in this dining experience. I believe that the hostess staff of this restaurant are truly RACIST. We felt completely ignored and disrespected the entire time we were dining at this establishment. It was very clear that they played favorites to others over my party who waited patiently to be seated. I would warn any people of color from dining there. When we did finally get seated the waitstaff was rude and inattentive. My steak was over cooked and drench in too much jus. I was completely underwhelmed with the food as was the rest of my party. This place is too expensive to have mediocre food and service. I would never return after being treated like an outsider. This restaurant needs some racial sensitivity training asap. Please do better at treating people of color like you do the rest of your customers. Highly disappointed!

*to clarify from Davids response. It wasn’t the wait that was the issue. We knew we would be waiting for our table we didn’t have reservations totally understood that. It was the treatment of your staff not the wait. Your staff needs to be kinder to people of color. Period end of story. There was a clear difference in service and treatment between my party and the rest of your customers. If you are not white I would not recommend dining at this...

I had a reservation at Tutto at Southampton, on Friday 7/5. I attempted to call on Thursday 7/4 in an attempt to cancel. Unfortunately, testing + for Covid. After several attempts, I could not reach anyone but didn’t think to cancel through Resy app. I remembered I could so, the next day Upon cancelling I was charged a $300 Cancellation fee.

I attempted to call the restaurant again, and no response. Finally, I e-mailed requesting a refund for the cancellation, under the circumstances. I received a reply from Liza Tremblay explaining that I could not be refunded because of my cancellation history. She sent a screen shot of the 5 Cancellations I have made between their two restaurants since 2021.

I finally got ahold of someone at the restaurant and spoke with an employee who was much more understanding of the circumstances and refunded. The employee informed me that I had a blacklist mark under my name. Perhaps, the employee was not supposed to reveal this, but glad she did. There are plenty of other...