Troy Gym 1 & 2 (Rec/PS Gymnastics/Ninja) — Attraction in Troy

I took my son to open gym paid $10 and my son found a hidden ball no one was ever playing with it and want to play with it , in his imagination he was pretending it's (lava ball) and created a playtime for himself . However 5 minutes later , a little girl came up to my son wanting the ball and the coach TOOK the ball from my son while he just start playing and enjoying himself and handed the ball it to the little girl , TELLING my son he should share . So the girl took the ball and ran away with it .

(when My son just found the ball and just start playing with it)

lack of experience of how to deal with kids and situations like this caused my son to be upset and sad and frustrated , he wanted the ball back and he didn't understand why was taking from him when he just found it and just start playing with it .

So My son went to the little girl and her grandma he asked about the ball and he said I am not done playing And he said tot he her grandma she took the ball from me. (He didn't use any force other the. Explaining what happens and why he want the ball back ) That resulted a complete stranger yelling at my son and approach me rudely that my son is not behaved and he shouldn't be talking this way (all my son did was asking for his ball that was taken too soon from him by the coach )

The coach caused my son to be sad Caused us to be in bad situations and let a complete stranger who did not know what happens exactly to yell at my son and pass judgment on him and me .

The coach He's seeing my son was sad about the ball he DID NOT try to distract my son with another game but INSTED he say no BUD go play with something else .

It was a horrible experience ever that made so frustrated and tearing up and we couldn't understand or believe why we were talked this way from complete stranger or why the coach is coaching this way ! My son never ever takes anything from anyone but I agree he didn't stop wanting what was taken from him too soon .

My son never used any bad words or used any force. We didn't understand why a complete stranger who has nothing to do with it and didn't even know why my son is wanting that ball to pass judgment on me and him .

All I can say it the first horrible unfair experience and lack of experience from the coach that caused all this trouble .

He fail by taken the ball from my son TOO SOON

He fail to distract my son to get his mind off of the game he just created for himself

He fail by letting a complete stranger yelling at my son (like she was working there and she knows exactly what happened ) and made her pass judgment on something she's clueless .

We paid $10 for open gym that we didn't enjoy playing and we're mistreated

We will withdrawal my son from all classes we enrolled him in .

We will never use the parent night out any more .

We will not go back and not recommend this place because incident like that can happen to anyone anytime. For hiring kids who are not capable of handling normal behavior...

Amazing New Zip Line!

For his birthday, my 12 year old son and I recently went on the brand new zip line at Troy Gym (building 1) and all I can say is WOW! I don’t know who loved it more, my son or me. :) We zoomed through the air moving between the 5 different zip lines 15 feet off the ground and had a crazy good time!

Troy Gym has long been a favorite of our family because of their wide variety of play options and friendly staff but this new “zip line roller coaster” takes things to a whole new level. You feel like you’re flying and it’s awesome that you can ride repeatedly on the different tracks (it’s not just one ride like so many zip lines). You can race a friend on parallel tracks, most of the tracks curve, and there’s even one spot you can kick off the wall like an action movie!

My son, his friends, and a few of us dads cruised around the zip lines for about 30 minutes laughing and racing - next time we’ll go for an hour.

Toby, the TG owner who is very engaging and clearly passionate about helping families have a great experience at TG, shared some of the cool tech stuff with us about this new zip line:

-This style zip line is what you see on cruise ships and apparently TG’s course is one of the first of its kind inside a building on land. -The red light/green light system on each zip line has safety locks that prevent a 2nd person from launching until the first rider has arrived at and moved on from the landing spot. This prevents people from accidentally slamming into each other - important! -The roller system that goes across the top of each line makes for an incredibly smooth ride (smoothest I’ve experienced on a zip line). -You can easily pass people and change directions on the elevated walkway between zip lines because you’re always tethered into the safety tracks. Easy to switch who’s racing who, which zip line you want to go next, etc.

This may seem minor but the harnesses were really comfortable and that makes a big difference when you ride multiple times. No discomfort for me on 20+ rides in 30 minutes. I’d have no problem wearing that harness and zipping around for an hour.

The pricing is very reasonable as well and I like that you get unlimited rides during a time period rather than paying per ride.

Bottom Line: this is an awesome zip line and I’m going back with my family as soon as I can next time we're in Troy!...

Where to begin? Rec instructors are very young, most are poorly trained, and, for the most part, absolutely NOT qualified to coach. To make matters worse, coaches assigned to a specific class change constantly; every week there is a new coach! In less than a month, my child went through at least 3 or 4 coaches, whose names she couldn’t even remember. Theoretically (at least in my “ideal” world) the same coach should work with the same group of gymnasts on a regular basis to identify their strengths, weaknesses, and strategies for improvement over time. When there is a new coach every week, the kids get stressed and upset, and this interferes with relationship-building and trust, and ruins what should have been a positive practice experience for the children.

This, however, pales in comparison to my next observation: the building managers (Cindy being an exception) are not just unfriendly - they are blatantly rude and disrespectful towards the customers. TG1 Manager Jen L. always, without fail, looks angry, annoyed, and in a bad mood. She’s not friendly, she’s not helpful, she’s not particularly good with the kids, and she’s outright dismissive with the adults. I find this type of behavior unacceptable and very disappointing.

Having been involved with TG for many years, I personally feel that it has always been a revolving door, with people coming and going, since Toby and TG Staff just don’t care enough to try to stop them. Customer loyalty and retention are, unfortunately, not the concepts the TG management preoccupies itself with. Troy Gym is not a magical place with beautiful memories and fun gymnastics classes. It’s a place where you and your kids are not valued, not appreciated, and not wanted. So, do yourself a favor, and don’t enter the revolving door. We’ve already exited and will...