OneZo Tapioca — Restaurant in Troy

I've been here about once or twice before but I don't know if I'll be coming back. A few weekends ago, I stopped in and ordered a couple of drinks. It was about an hour before they closed. There was only 1 worker taking orders and making the drinks. That's fine, I didn't have a problem waiting. The employee took my order and I stayed and waited for it. She was calling out numbers for the drink orders but because I ordered at the register, I didn't receive a receipt or a number for my order so I assumed I didn't have a number and that they would just call my order out, like it was done in the past. I was beginning to get a bit concerned because the worker called a number and these 2 customers that ordered after us got their drinks before my order. So I just thought maybe their order was easier but then other people that came in way after me started getting their orders. I went to inquire about my order and the worker just looked at me, with an irritated response, she said she called our number. How can you call MY number when you didn't give me one to begin with. And you knew what I ordered because you took my order. So when you saw someone else take my order, you didn't say anything. And I'm pretty sure the couple that took my order, they didn't even know what they were drinking because I looked at them and they looked confused yet proceeded to put the straw in the drinks and drink them. So needless to say, the worker pretty much tried to blame me for the issue. I've never had this problem anywhere else. I've always been given a receipt with a number on it. Yeah, I don't think I'll...

So first of all we LOVE the drinks here but today's service was unbelieveable. Imagine asking for a gift card for 50$ and asking for it to be divided onto two cards and having them say they can't do it. Then when you say, I know you can do it because we've gotten them before they respond with "You could go somewhere else for your drinks, but you don't!" The rude comments from both workers were unbelievable and condescending. We eventually on the third try were able to leave with our five drinks and $15 and a bad taste in our mouths from the people. Have been here lots of times and love it but the owners should know how their staff treats customers. We spend a lot of money there on a...

I would probably not come back here. I got a Thai milk tea, which has been my Boba order everywhere I go for years. the menu said "recommended sweetness 50%" so when the cashier asked if I wanted recommended ice and sweetness, I said yes. the drink i got had "less sweet" on the label, which maybe that means 50%? idk. but the drink i got for SURE had absolutely no sugar in it at all. not a little sugar, I mean NO sugar. I got the plain tapioca, which is not what I'm used to; at other places i usually get brown sugar. the plain was fine. not good not bad. it's just definitely not as good as pretty much every other Boba place I've been to in...