Troy Gym 3 — Local services in Troy

Horrible experience with the staff members. One person tells one instruction and other person has different rules. Heather in the team was very rude, In the month of February, when I asked the Troy swim team that since my daughter would be going to school age 3 and what are steps, they told me that she is on waitlist and we will give you a call when we have space, but meanwhile since you have paid in advance continue coming for month of Feb , I was assuming that they will not charge me now until they have opening. But to my surprise they charged me again for March when I reached back asking for. A refund of money they said we will look into and refund your money. When I again asked for opening in the school age 3 that said they have opening I asked for credit, the lady was very rude , and told me that I will not receive any credit, despite the fact that I didn’t use there services. For the whole month of March, I asked details of her manager and she said she said her is the boss and absolutely nothing will happen to my request.

I asked her whom do you report to she said above her there is owner.I kept saying her why don’t you listen to me, she kept disrespecting and kept on speaking. I don’t plan to send my child ever to a place where I feel cheated and place doesn’t respect clients. felt pity for the owner that he has such employees who are willing to cheat and not look in the...

Went for my nephews birthday party and upon arrival believed we had the entire gym (as per the website and what my sister was told when booking). Unfortunately that was not the case as there was a meet (that we had no idea about) in the corner and we were to not go on any equipment near by or to disrupt the meet. Don't know about you but kind of hard to keep 20 kids quiet DURING A BIRTHDAY PARTY while a meet is going on. Very poor planning on the gyms part. Not only that, but they were to not use the rings, bars, beams, or even do the full ropes course or zipline. So that left them with a bounce house (extra$$) a small area on the floor, a foam pit with trampoline, and half the ropes course. The "coaches" were no where on the floor (you know, for safety?) Unless they were telling you to not go on things, then disappeared, so the adults had to be down on the floor the entire time. They only helped out in the ropes course. The entire gym felt like a sauna and the foam pit smelt horrible. Also the times for the party are way too short. 2 hours total for play, food, cake and presents?? Don't bother going here for your kids birthday, it is NOT...

0 Stars- We were members for years. My daughter was getting better due to help from her coaches.Then suddenly, Toby the owner, fired our 2 coaches, 1 days after she gave berth and the other due to nepotism. As you can imagine, the experience went down hill from there. We have since left, and we are glad we did. We are now learning that current coaches are bullying girls (11 years old) and going as far as name calling. This is exactly what children and girls this age DO NOT NEED. STAY AWAY FROM TROY GYM. The only positive is that they have forced some of these athletes to have the courage to speak up to adults. There are plenty of positive programs out there, this is not...