Riverwalk Luxury Apartments — Attraction in Tucson

I have vivid recollections of the time when Riverwalk Luxury Apartments was once known as North Pointe Student Apartments. Back in 2018, during my tenure there, the atmosphere was vibrant and the community exuded a sense of camaraderie. The management under North Pointe was characterized by understanding and prompt responsiveness, which significantly enhanced the resident experience.

However, the transition to Scosha Group's management has been anything but positive. The proficiency of the current management team leaves much to be desired. It is unfortunate to note that the quality of service and overall experience has deteriorated under their control.

The decline became evident in 2022 when I was exploring my housing options for the summer. Revisiting Riverwalk's website and in-person interactions, I sensed a lack of enthusiasm from the leasing agent. The tour felt rushed, with brief and vague responses to my inquiries, signaling a worrisome lack of professionalism.

A significant concern arose regarding accessibility, a critical issue due to my visual impairment. Federal law mandates the provision of accessible lease formats, compatible with screen readers. Despite my request for an alternative format, Riverwalk failed to comply, disregarding this essential requirement. This incident raised a notable red flag.

While signing the lease, I expressed my preference for an accessible format and intended a six-month agreement. Regrettably, after signing, it became evident that the lease had been altered to a 12-month term. Promised modifications were never implemented, thus violating the Americans with Disabilities Act. This action demonstrated a severe lack of integrity.

My residency at Riverwalk proved to be a regrettable experience. The management's incompetence extended to apartment maintenance, with lengthy delays in responding to requests. Roach infestations within the apartments added to the growing list of problems. In December 2022, my unit suffered extensive malfunctions, and despite numerous attempts to engage management, no effective action was taken until I resorted to withholding rent.

Upon my departure in the summer of 2023, the management's shortcomings became even more apparent. After being instructed that abandoned items would be discarded, I was charged over $5000 for belongings left behind by my roommates. This incident highlighted the disregard for fairness and transparency.

In conclusion, I advise individuals seeking housing to approach Riverwalk Luxury Apartments with caution. The decline in management quality and overall living conditions should serve as a deterrent. It is my hope that this review provides valuable insights for potential residents, helping them make informed decisions and avoid the hardships I encountered. Please feel free to reach out if you have further inquiries...

Don't live here unless you want to pay double what the apartment is actually worth. The 1bed is listed as a bedroom, it's actually a half-wall studio that's extremely overpriced for the floor size. My apartment was listed as upgraded... I have no clue what makes it upgraded, they literally painted over the natural wood on the cabinets and it looks terrible. I was not allowed to tour before signing my lease (which is on me but is odd). My floors were not installed correctly and the floor is wavy making it hard to get furniture to sit level. There were glass shards all over my apartment and patio when I moved in. The paint is peeling off the walls and my sink leaks even after it's been "fixed" which has caused mold and unfixable wood damage. They have painted over every single surface.. the bathtub? Painted. The sink? Painted. The classic landlord special! The counters weren't installed correctly because they creak if you even just touch them. The kitchen sink bends when you use it because of how cheap it is. There is this weird yellow residue that melts off the walls and no matter how much you clean it, it always comes back. Washer and dryer are both broken but only the washer got replaced. The dryer actually leaks some sticky fluid now. The gate is always stuck open, causing hit and runs and unwanted people breaking into cars. The pool is always closed with no explanation. I've had my weatherstripping on my door replaced and since it's been replaced there's been snakes and mice in my second story apartment but pest control claims they can't spray. The one time they did spray, they sprayed my furniture and towels and didn't do anything about the damage. The entire complex is roach infested, I kill at least 3/day. The office says they'll fix things but they don't. The property is listed as a non-smoking, non-marijuana complex... don't believe that for one second, and if you try to complain about it they'll just attempt to transfer you into another apartment that also smells like marijuana. They don't know their own lease agreement, and if there's health concerns they also don't care. They don't answer the phones, and I'm honestly just fed up. This place is literally hell and I'd advise you stay away.

BTW the assistant manager is rude and she wasted my time. If she would've treated me better and actually helped solve the problem rather than punishing me as the victim in the situation, I would've considered resigning my lease.

The only two people who have readily listened to my frustrations and have done as much as they can to help are the two front office girls. They have met me with sincerity and I thank them for that after all that has happened in this...

If I could leave zero stars, I would. I’ve lived here less than 24 hours and already feel completely deceived. The unit I moved into is nothing like the model apartment I was shown during the tour.

From the start, things were shady. The price advertised online didn’t match the final lease offer. The apartment I applied for was marked as available, but it wasn’t ready, so I couldn’t even see the actual unit until 30 minutes before signing the lease. By then, I had already spent everything on application fees, the deposit, and furniture — and had no choice but to move forward.

I can say without hesitation: this place is a complete scam.

The unit is disgusting and poorly maintained. There are holes and bad patch jobs on every door, layered dirt and fingerprints everywhere — blinds, floors, light fixtures. The cabinet doors hang crooked and won’t close, and the washer/dryer are ancient (the dryer looks like it’s from the 90s). There was a puddle of water behind the washer, which is a huge concern for mold.

The bathroom sinks were literally painted with a roller, and it wasn’t even the right paint — it’s still not dry 12 hours later. The dishwasher racks are rusted, and the refrigerator shelf is broken. There’s visible water damage under the bathroom sinks, which was just painted over instead of repaired.

The front door is out of code, with a gap so large I had to stuff foam in it for safety until someone comes to fix it. The closet mirrors won’t close due to protruding nails, and the warped door is bowing dangerously close to shattering. The carpet is super thin, the vents are filthy, and the ceiling fans are yellow with grime and have mismatched light bulbs — including one from a Christmas light strand.

We were promised a renovated model with the same features as the model unit — just with black appliances instead of stainless steel. That promise was a lie. This is not luxury living — it’s a bait-and-switch.

The only positive was the front office ladies, who were very friendly and helpful (shout out to Nichole). But unfortunately, that doesn’t make up for being misled into signing a lease for a rundown, dirty, unsafe apartment. I will be sharing this experience with local influencers and media outlets so others don’t fall for...