Sky Zone Trampoline Park — Attraction in Tukwila

I know you sign a waiver but…. You should still care when an adult brings up a valid concern about an experience that leads to injury.

My son did the zip line. No issue. I followed him and came to a jerking/sudden stop and fell into the foam with a searing pain on my right arm. When I got out of the pit and realized the issue: the retrieval rope that is attached to the handlebars had so many knots in it that it was preventing the zip line from going all the way to the end and stopping the rider via a velocity absorbing spring. The retrieval rope was instead just stopping the handlebars 20 feet short of the soft/springy landing. Imagine the difference of jumping off a 30 foot platform onto a trampoline versus solid concrete. Physics meant my son’s 30 pounds vs my 200 pounds experienced this sudden jolty stop very differently.

I told the guy running the attraction (with one AirPod in his ear) about the issue. He asked me if he should shut it down. I said “probably.” He didn’t.

After observing the zip line continuing to go on, I shared my concern with another floor employee (with an AirPod in his ear), he got the manager, Kristin, who stopped to ask me how I was holding onto the zip line instead of asking me what the issue was. I explained I was holding it normally and shared my observation of the issue. She told me that she would go and shut down the ride to make sure it got fixed and that the maintenance CEO had just been there yesterday and given the all clear.

I watched her and the employees look at what was going on and continue to let kids go on it with the jolty stop. They did not shut the zip line down. I thought maybe they would call someone to fix it.

30 mins later as I was leaving from bday pizza party portion of our event, I saw the zip line still going with the same issue. I saw Kristin at the front counter and went up with my 2 small kids (3 and 5) to ask her what was going on and to see if it was going to get fixed.

She immediately got defensive and condescending and began getting argumentative with me asking me what else I expected her to do and demanding to know if I signed a waiver. She claimed that the zip line was working as expected and that there was no impact difference between a rider landing at the end and bouncing back on the springs versus just being abruptly jerked to a stop as they hit the end of the rope. When I told her I didn’t think that seemed completely accurate, her aggression continued telling me that she would give me the number to call to complain about her (she just gave me the general number for the facility), that she had witnesses that I was the one being unreasonable (which I’m assuming were her paid employees around), that she knew the CEO, and that I needed to leave and never come back.

It was an unnecessary escalation and reaction. I’m a dad that was trying to bring up a deficiency in their product up (which I’m assuming was accidental) so that nobody else got hurt. At this point if anyone else gets injured because of the same issue, it’s beyond accidental and...

This place is a mess. Very disappointed by the service right from check-in to the party room arrangements. I bought theirs Mega VIP package for Birthday on Saturday at 3pm.

1. Reached venue by 2.20. Getting parking spots is very difficult, this place has no control over making sure their party bookings get parking. It took at least 15 minutes to get a parking spot.
2. party check-in is different from general admission. We ended up waiting in the lines for 15 minutes because of lack of staff ability to handle non generic issues. My guests end up waiting for 20+ minutes after one of the check-in line abruptly stopped working, and general admission lines don’t check-in party guests even though the lines are empty.
3. Ended up keep following with check-in staff to get a cart without being able to enjoy the party time. Got the cart at 3.20pm. Until then hold your items with you.
4. Tried to reach assistant assigned to our party more than 5 times through out the party to cross check arrangements and set the right expectation’s, but didn’t get to see her until after 10 minutes of enter our party room.
5. At 5.05 there was an announcement calling us to the party room. They failed to pronounce name right, no clarity on room number. You have to go to party check-in only for any assistance. I end up waiting for 5 more minutes to get staff attention, but check-in staff just asked me to wait for the assistant. I finally met party assistant at 5.15.
6. We went to our designated room, our room is supposed to be private, but we were given a room which has exposed to other party room. No water in the room. Only one soda is provided instead of two offered in the package. No spoons, forks in the party room. I end up carrying water from their food court . It’s already 5.30 by the time we have some water, basic spoons and forks handed over to us.
7. Mega VIP package suppose to give VIP pass with defy bottle, we never got them delivered to the room until i asked. We got them delivered at almost 6pm without stickers to the guests.
8. we finally wrapped our party at 6.05pm.
9. I tried reaching their so called managers multiple times but everyone just points finger to the assigned assistant who is a lazy, except one who said we will do partial refund that i least care when experience matters to our guests.
10. Birthday boy suppose to get t-shirt which is bot given. When asked the so called manager at the end of the party, manager asked me to wait for assigned assistant, i lost my patience and walked out.

This is all happened inspite of me calling them 2 times before my party day and asked them to note my expectations on the party day, everyone who talked over phone was like “Don’t worry, we will take care of you”. Overall experience is pathetic in this place. I don’t...

A woman Africa putting her feet into a hand-washing basin to clean them is indeed impolite and lacks proper etiquette. Placing one's feet into a hand-washing basin in a public setting is considered an inappropriate action. It is an act that many people would find disrespectful and creates an uncomfortable environment for others. In public places such as restaurants, cafes, or shared areas, washing one's feet by putting them into a hand-washing basin is not only impolite but also violates hygiene and safety rules. Hand-washing basins are designed for hand hygiene purposes, not for washing feet. If someone wishes to clean their feet while in a public place, they should seek appropriate alternatives to do so. They could carry wet wipes or a towel to wipe their feet or find a private area such as a restroom to properly clean their feet without causing inconvenience to others. In any situation, maintaining courtesy and respect for those around us is crucial. We should always be mindful of our behavior and ensure that our actions do not cause discomfort or annoyance to others.

DEFY needs to have regular cleaning staff for the restroom, which is designated for children, as it is extremely dirty. Urine is spilled all over the floor, feces is smeared on the toilet bowl, and toilet paper is scattered across the floor, making it highly unsanitary.

It is essential for DEFY to prioritize cleanliness and hygiene in the restroom, especially considering that it is specifically meant for children. The current condition of the restroom is not only unclean but also poses potential health risks for the children using it.

Regular cleaning and maintenance should be implemented to ensure a clean and safe environment. This includes thorough cleaning of the floors, disinfection of surfaces, and restocking of toilet paper and other essential supplies. It is crucial to address these cleanliness issues promptly to create a healthy and comfortable restroom for the children.

Additionally, DEFY should consider educating the children and their parents about proper restroom etiquette and hygiene practices. This can help promote a culture of cleanliness and encourage everyone to play a part in maintaining the restroom's cleanliness.

By prioritizing regular cleaning, maintenance, and education, DEFY can ensure that the restroom remains a hygienic and safe space for children, promoting their well-being and providing a positive experience for...