Natural Healing Center Turlock Cannabis Dispensary — Attraction in Turlock

Guy treated me like an idiot for coming in expecting a sale advertised by weedmaps, who apparently carries their menu free of charge without their consent (doubt) and falsely advertises sales they aren't really having.

Went here for the first time after seeing a good sale on Weedmaps. Guy said "Actually yeah no there's no sale." (I heard the customers before me being told something they thought was on sale wasn't as well)

I say you have an online sale price and you aren't honoring it?

"Yeah...no."

I explain to him that it's against the law to not honor an advertised sale price. It's called a bait and switch and it's considered fraud. He then starts to get real defensive and tell me that they aren't even partnered with weedmaps anymore, and that I should have gone to their website like I'm an idiot for just not automatically knowing that somehow.

I ask why their menu is still on weedmaps if they aren't partnered (because you actually have to pay a lot of money for that service). He says "that's a good question you should contact them and ask."

I say "Isn't that the responsibility of the businesses being falsely advertised?"

At this point he gets very upset and starts repeating that I am being disrespectful and tells me to get something else or he's going to kick me out. The security guard has made his way behind me at this point.

I'm like "okay then well what do you have for a good price..." but the guy won't let go of the fact that I challenged him on the sale. Keeps going on and on that I'm being disrespectful.

Finally I point out that for like the last minute I've just been asking him to show me something else. So finally he does. As I'm getting ready to leave I try again to explain if they were partnered with a website, but that website is still running a menu for them and advertising sales that don't exist... that they have to take some sort of action against the website rather than telling people "why don't you contact them and ask".

He tells me to get my lawyers on it. I don't care if he didn't like that I pointed out that they are in the wrong on this. If they unpartnered with weedmaps a couple months ago, they need to make sure that website is no longer advertising for them... ESPECIALLY if it's incorrect sale prices.

If the guy had explained they were trying to get themselves off weedmaps, but for whatever reason it was taking a long time, I would have understood...but he didn't seem to think I deserved any explanation, only combativeness and snarkyness.

I will be filing a fraud report with the better businesses bureau because the tender/manager made ZERO indication they were attempting to do anything about having a fraudulent menu online, told me I SHOULD contact them. Well that's not my job, that woulda been yours. Maybe you can tell the BBB to contact weedmaps and ask why they still carry your menu with wrong prices.

Edit: Really didn't want to go to the BBB on this, but the combination of zero apology, zero patience, zero explanation, and then a snarky comment to "call my lawyers" on the way out the door was just the last straw.

All I needed was, "Sorry for the inconvenience, we are actively trying to get that menu removed, but those are old sale prices that we can't honor anymore. Can I show you some other options for a similar price?" Treating me like an actual paying customer who's businesses was valued... everything woulda been all good. No BBB report or bad review would be necessary.

If you have erroneous sale prices online being advertised by someone, you aren't even affiliated with anymore, you need to; A) do everything in your power to have that taken down (including legal action) B) apologize to customers who come in expecting those sale prices and politely explain that you are doing everything you can to fix the situation.

I was the person there (to spend money) because a sale was advertised online, that according to them was fraudulent. I'm the person who had every right to be annoyed, not the manager who's paid to be there and deal with...

I drive all the way from Modesto for their typically great service, atmosphere, and products. Today - based on my experience- I will not be back.

I buy max amounts of 1 gr carts at a time. I dont want to drive here weekly. The person using them notices the Stiiizy carts were leaking into the air portion of the carts. I called here and spoke to someone named Nick. He told me to bring the carts in and they would change them out. I asked him if he was going to take “the hit” financially - he said no. Stiizy would replace them for him. I explained I had purchased alot and knew it was more than 7 days. He said I was a good customer and to bring them back. He would handle it.

Today I went in. A mgr Moises told me past 7 days contact Stiizy. He was told by a budtender that this is a known issue — nope no help. I have spent over alot of money here — 1500 loyalty points — not even a sincere apology or credit for ANYTHING. I wasnt asking for cash back.

Thus is a classic example of how one occurrence can ruin a business. The cannabis biz is competitive. Good service and appropriately bending the rules is what makes loyal customer stay loyal.

I will NOT come back. I literally would spend more to get great...

I want to take a moment to commend The Natural Healing Center in Turlock for their exceptional customer service and integrity. After encountering a miscommunication regarding products labeled as “medical only,” I initially challenged the store’s policy, which I felt was arbitrary and unfair—especially considering California’s current laws and the nature of my personal circumstances.

To their credit, the management team didn’t just listen—they took meaningful action. Instead of dismissing my concerns, they reviewed their policy, acknowledged the inconsistency, and implemented an improved solution that now benefits all customers, regardless of medical status. That kind of responsiveness and commitment to fairness is rare.

Jessie and Jesarah, in particular, went above and beyond. They handled the matter professionally, patiently, and with genuine care. Not only did they resolve the issue, but they also offered a generous store credit as a goodwill gesture, which I deeply appreciated.

The Natural Healing Center has earned my respect and loyalty. They exemplify what it means to put customers first and continually improve based on feedback. Highly...