Great Clips — Attraction in Union

I've been going there for a long time. Not too often, I don't ask for anything too complicated. Unfortunately, when there's a good hairdresser, she doesn't stay long at this place. I went this morning, right after they opened. The lady printed my "file", I told her I wanted to change it. My hair was below half of my back, I used to get long layers. I told her I wanted 1 inch shorter, straight, and shorter layers to frame my face (I specifically said those words). Important to say here, we are both Spanish speakers, there's no misunderstanding. She trimmed 1 inch straight from my back, asked me where I wanted the front length, and trimmed that in 3 different heights. She worked in some layers in the back (45 degree angle from bottom). Then she started blow drying my hair. I tried to stop her, she said to let her finish. Two minutes later I stopped her, and asked where my layers were. She showed me. I said: "But I told you I wanted a butterfly cut" (during our chatting). She said: "Oh, you want shorter layers?" "Yes, I told you so. I told you I wanted shorter layers, and wanted the hair shorter around my face." I said that butterfly haircuts could be done by holding the hair all the way up, but she told me that that's what you see in YouTube, but that they (at Great Clips) are professionals, and they don't do that. Side note: some professionals on YouTube show how to do the butterfly cut the way I told her. So, she starts trimming. Another detail: she was using all the time some sewing scissors. It's important to mention that the professionals and not professionals in YouTube emphasize to use hair scissors. Also, all of them do little trimmings perpendicularly, so the hair doesn't get totally straight. Nothing of the sort happened during my appointment. She finished (?), and asked me how I was going to pay. No questions about if was happy with what she had done. I looked at my hair, she said she couldn't spend the whole day in one haircut. Well, if you did it right, I would have been gone by now (this was in my head, I didn't say it aloud). My hair was cut below my shoulders, shorter in the back, longer at the front, like a step, and then I had a layer underneath to my original length minus the 1 inch she had already taken. It was hideous. I was asking "What is this?", and the other hairdresser said something. I didn't hear what she said, but I asked her to repeat herself, and she ignored me. The "professional" hairdresser who was taking care of me told me she hadn't said anything to me, that she was on the phone (without phone or earbuds on sight). Anyway, I told her that my hair was horrible, that I couldn't go out like that, and that I needed her to cut all that lower layer that show up there, below the step in my head. She did. At the end, I lost 5 inches of my hair, when I had said I just wanted a trim and layers. I regret not answering her I wouldn't pay cash or credit for that abomination when she asked me earlier. I took advantage of a coupon for $10 off, I ended paying $7, no tip. Never again. I've been going there for around 8-10 years, since they opened. I guess you get what you pay for. I have my hair in a ponytail all day, tomorrow I will try the "unprofessional" butterfly method to try to fix...

★☆☆☆☆ Very Unprofessional and Frustrating Experience

I don’t usually leave reviews, but our experience at Great Clips was so upsetting that I feel like others should be warned. From the moment we walked in, the atmosphere was uncomfortable. The ladies working there were extremely rude and unwelcoming. It felt like they had no interest in helping us or even listening to what we wanted. We tried to explain clearly what kind of haircut we were looking for, but instead of listening, they kept interrupting, acted impatient, and seemed annoyed that we were even asking questions.

What made things worse was that they didn’t follow any of our instructions. They made their own decisions about the haircut as if they knew better, even though we were the customers. They didn’t check with us before making changes, and by the time we realized what they were doing, it was too late to fix it. It was very frustrating to watch them ignore what we asked for and then act like everything was fine.

Their tone and attitude throughout the entire visit were just disrespectful. It honestly felt like we were bothering them by being there, which is not how a paying customer should ever be treated. Instead of trying to communicate or solve the issue, they just rushed through the haircut and brushed off any concerns we had. There was no professionalism, no kindness, and definitely no customer service.

We left feeling extremely disappointed and upset, not just because of the bad haircut but because of how poorly we were treated. It was not just a bad experience—it was a stressful one. I strongly do not recommend this location to anyone who wants to be treated with basic respect and have their voice heard. We will definitely not...

I went in for a very simple haircut, trim and a blowout. When I went in, my hair was around 3 inches below my shoulders. Before trimming she showed me how much hair she was going to cut, and she only showed me a very little amount, less than half an inch. She turned me away from the mirror and started cutting. I thought nothing of it. She then asked if I wanted layers, I said no, she said "yes just a little." I had to firmly repeat and say no. I started to get worried. She continues cutting, does the blowout and finally turns me towards the mirror. My hair now had a full on side part, when I came in with a middle part. Not only that, my hair was now ABOVE THE SHOULDERS. They cut at least 2 inches off my hair, if not more after asking for a very small trim. It appeared as though they were trying to do their own thing to my hair and not listening to what I said or wanted. Save your hair and the trouble and do not go here. In addition to that, they charge 25 for a blowout above the shoulders and 35 for a "long" blowout if its beneath your shoulders. They charged me for the long blowout when they litterally gave me a bob cut and cut it above my shoulders. Waste of time, money, and the worst haircut I have seen in my life. The hairstylists do not know what they are doing or how to listen to...