Walmart
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I'm giving this store 3-stars only because Lamount "Store Coach" helped them earn it back because they really deserve none. If I can rate the employees individually, Lamount would definitely get a 10-star. This Union location is out of control. On December 31, 2021 around 5:30pm, I was checking out at self-check when the price of 2 children's chairs that match the children's tables rang up $17.44. The sign in the back of the store where the chairs are hung clearly states that they were $15.86. I even scanned the chairs on the walmart app as says a lot of the signage in the store because all the price checkers were pulled. I asked the self-checkout associate (a young man very slim with brown dreadlocks) if a price adjustment could be done for me and I showed him evidence of the price. He told me "we don't do price adjustments at this location." Then I asked him since when and he said "Do you want the chairs or not." I said "or not." He voided the chairs from my purchase. Then I said, how do I get the chairs for this price because you all have plenty. He responded "you have to order the chairs online and then come pick them up in store." That made no sense to me as I already had the chairs in my hand. Coincidentally, a Team Lead associate by the name of what I thought was Tosha or Tori (now identified as Tora) was walking passed and I asked her about the situation. She responded "we don't get paid to do price adjustments." So I asked to speak to a store manager. She replied "They will tell you the same thing I am telling you, so you have to order them online and pick them up in store or have them shipped to you for that price of $15.86 because other people could have ordered them and if by the time they get to your order and we don't have any left then you're out of luck." So I ordered the chairs online at 5:41pm when leaving the store only to receive an email the next morning at 8:40am stating that the chairs were available for pick up. So not only did I waste my time, but I wasted gas as well traveling back and forth for 2 chairs. I needed this set for my kids who are currently remote learning due to COVID mandates. I was so annoyed. When I picked up the chairs I asked to speak to someone in charge and the best person they had for me to explain the situation. Lamount came out and handled this situation with poise and grace and assured me that he would take care of it and he did. He was polite, understanding and he made the visit worth my while. For this reason alone, I will return to Walmart but they almost lost me as a customer for good. My recommendation is that the store associates at this union, NJ location be retrained and learn what it truly means to service the customers.
Angel McKnightAngel McKnight
00
EDIT: I was able to exchange the coffee maker, no problem. However, the SM has no idea who reached out to me - despite the CS associates saying that they knew who had contacted me. So, some random employee is calling and texting customers? I bought a keurig from the clearance section. When I got home and opened it I saw a return receipt (for the same day that I bought it) stapled inside that said it was defective. When I went to take it out of the package a bunch of water came out and soaked me. Upon closer inspection I saw that it had coffee grinds inside and was filthy. I called customer service and was assured that someone from the store would contact me about it. Almost a week later my phone rang at 930 at night (which woke me up) and then hung up. The number (from an associate's personal phone) texted me to just bring the keurig back for a return but I told them to call me back during the day during normal hours. I never received a call and no one is picking up at the store two days after that. This is ridiculous. I hope my review serves as a warning to others that this store will sell defective and dirty products.
N HN H
00
No problems buying from this Walmart. I keep my purchases simple. There are times where I can't find an item and the staff has no idea where it is, but eventually I figure it out. Nothing special, always seems crowded, it's a busy place. Place could be cleaner. Don't come here expecting anything stellar or special.
Lawrence ChanLawrence Chan
00
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