Sweet & Sassy — Attraction in Upper Saucon

I came here about a week or two ago to take my little cousin out for a girls day since our schedules were free for the weekend. I had called about an hour in advance to schedule for a “Glittery Glam Express” package and no one answered. Nevertheless, I went and decided to book it inside at the counter. They were pretty busy so I didn’t think anything of them not answering the phone and she got me in for a 3 PM appointment. At the time, it was around 1:45. So, we decided to go to Barnes and Nobles to pass the time. Once the appointment time was close, we headed over and were there by 3. The young woman, Bella, was about 10 minutes late getting us into the appointment. I didn’t mind since, like I said, it was pretty busy. They had a birthday party going on at the time. Bella had sat my cousin down in the chair and began having conversation with her. She seemed pretty chill and kind. She did her hair beautifully, her nails were okay - only one coat and looked rushed. The makeup, on the other hand… was a complete disaster. I understand they’re just kids. So, doing intricate or super neat makeup isn’t really something to expect. But, making it at least try to look somewhat decent would be nice. Instead, the eyeshadow was smudged on the outer eyelid without any care as to how it turned out. It looked like a 5 year old did it. But, the thing that really irked me about the whole experience was how inconsiderate the workers were there. This place has completely gone downhill compared to how it used to be when I went there myself, as a little girl. From what I can remember, all of the workers were very friendly, personable and were just good with kids overall. However, this batch of girls working there currently were most definitely the opposite of that. While Bella was doing my cousins hair, nails and makeup, other workers kept coming over and disturbing the experience. One even came over and hugged Bella, which I get it, your friends with your coworker - ok, cool. But, by constantly coming over just to talk to her, it ruins the whole experience. Even the manager, Beth, came over to say something to the girl about helping another customer. As someone who has worked in multiple custom service positions, is it not common sense to focus on one customer at a time before helping another one? At one part during the experience, I saw Bella quietly say something to my little cousin. But, I couldn’t hear what had been said due to music being played loudly. When I had asked my cousin what she said to her, she shrugged and said, “She told me not to work here.” I scrunched my face. Why would you tell an 8 year old girl to not work here? Because it’s draining? Tiring? Whatever it is, that ruins the experience. You’re implying that working there is a chore and judging by the outcome of the work she did on my cousin, that confirms it. The whole time I felt like the workers hated their job - sighing and constantly making faces when having to do certain things for the party guests or cleaning the glitter off of the floor. At the end of the service, I had to ask Bella if everything was done because she did not say anything after putting glitter in my cousins hair. She just started packing up the supplies and cleaning up. She did not indicate that the service was over and to go to the desk for checkout. Once I was at checkout in the front, I paid the $25 for the service and Beth, the manager, said “For the tip, use Venmo or cash.” I felt like the “tip” was more like a fee as she made it sound as if it wasn’t optional. Though, I feel as if I should’ve tipped $0 for such an awful experience, I still tipped $10 out of the kindness of my heart. However, since I had neither Venmo nor cash, she said that I could Cash App her, which I was fine with. She called Bella via her cell phone though Bella was less than 30 feet away… instead, she said I could Cash App HER directly and that she’d send it over to Bella. At that point, I was over it and just sent it without any thought. Sad to see that Sweet and Sassy is not what...

To follow up on my review from Sunday…. It’s is now Thursday and the manager never reached out with a new bill with the discount/refund that I was promised Sunday. I have left multiple messages now. Im normally an easy going fun person to deal with but the more you get pushed off and ignored when you know your in the right the more upset you get. I’m just totally disgusted now. The review is now a 1 star. No customer service whatsoever. Just someone answering my review below telling me to contact a Manager???? How about you have them contact me as I’ve been trying to contact them? Isn’t that your job to make it right when someone puts out a lot of money and your part of the deal isn’t held up? Why do I have to keep making the effort? Wow is all I have to say!!!!

The party was cute and the kids had fun. The one thing we were told when we booked the party was that They recommended a 20% tip they didn’t say that it would automatically be added to the bill, we assumed we could add our money we wanted to tip at the end based on the services provided. Then we ordered pizzas and chicken tenders to be delivered by 1:15pm and 2 hours later still no food. This order was put in days before the party with them so how does this even happen???? I felt horrible for the parents of the kids I invited. They were hungry and a few kids left the party crying. It broke my heart. I kept asking the girls how much longer and they kept saying the food was on the way……. If I had known the food was never coming, I could have ordered from somewhere else and this whole thing could have been avoided. I just would have appreciated upfront honesty that the food was never ordered or was never coming or whatever the mishap was so we could have set up a plan b and moved on. The story we got was the place they ordered from was closed?!? But the party before us got their food only 20 mins late. I would have been totally ok with 20 mins late if that was the case. It was hours……I didn’t like being led on to believe it was on the way. Someone should have just picked up a phone and called another place and ordered from there. Looking back, I now know what the problem was, the place was being ran by a bunch of girls the age of 16, so they didn’t know what to do in crisis, they don’t have the experience to handle something like this on their own so I have to say it’s not completely their fault. The business is just poorly managed. An establishment like this where you are paying $500 for a party should have an adult working there and present on site for these types of situations. The girls called their manager on the phone and we were offered 10% off the services for the inconvenience. Do I feel like more should have been done? Absolutely, I’m in sales and I would have given someone way more then just a 10% discount. It should have been at least 25% off for the inconvenience of it all. Especially if you want us to come back again. I know they mentioned about coming back for a service for free, that’s great and all but the money that you spend to have a great party and then it falls short is more important to us. To still pay almost $500 for a party of 8 kids and the food never coming is just crazy to us. The party was $329, then the $7.99 each for the party favors was added to that and then a automatic 20% tip was added to the total of all that. Needless to say after we left my husband looked at the bill and he noticed we never got a discount on the party. He went back and they then had the manager call me to tell me that tomorrow a new bill would be sent with the discount. I’m interested to see what this discount looks like. This will determine whether we ever return again. The only reason I didn’t give 1 star is because the first half of the party was cute and the girls did a good job entertaining the kids. The moral of the story is, bring your own food if you have a party so this way you know it will be handled and the only one to blame...

I'm so disappointed in my daughters haircut and experience. I brought 2 of my daughters in for a haircut, which we usually do as a special treat! I have been to the Collegville and now Center Valley location. My 6 year olds stylist was running behind schedule, when she finally greeted us we discussed exactly what length we were looking for. She began quickly washing my daughters hair, my daughter looked so uncomfortable...it's because the water was too hot, which my daughter later told me. The stylist did realize and made it cooler. She kept pushing my daughters forhead to get her to lean back more, she seemed impatient. (Meanwhile my 4 year old was having a great experience, what we usually receive when coming here). Then in the chair, the stylist began cutting her hair and chatting, saying how tired she is and that it's been a long day. There were no check ins to make sure that my daughter or I were happy with the cut. After roughly blow drying her hair, she didn't give her a choice of braid, rather said she will do what her sister had done. I looked over and saw tears in my daughters eyes, I stepped over to see what was wrong. The stylist was pulling way too hard while braiding. After that, she put an extreme amount of glitter in my daughters hair. They've gotten glitter every time, I don't mind because again, this is a special experience for them... but this was excessive. Once we stepped outside I saw clumps of it and I tried to blow some out. Her haircut was also not as short as we discussed, it was about an inch off. I never write reviews, this was just very upsetting. I spent the money and drove 35 minutes to get there. The bad haircut aside, I really would have appreciated gentleness with my daughter. She is 6 and shy, she sat perfectly, and we were all looking forward to a nice girls day out. She didn't deserve a stressful,...