Dodge Chrysler Jeep Ram of Vacaville — Attraction in Vacaville

If you're considering buying a vehicle, especially a pre-owned vehicle, my advice is to steer clear of this place. I wish I would've read the many poor reviews before shopping here.

I'm a firefighter and after having my Ford Flex totaled early this year, I finally saved up enough money for a down payment along with my modest payout to try and upgrade to a truck to better suit my personal and professional needs. On my first visit I spoke with Leo about a used 2022 GMC 3500HD with 55k miles that had been on their lot for two months. Leo quickly informed me he could lower the price by $3k from their Carfax listing, which I thought was awesome. I then inquired about a 100k bumper to bumper warranty and how much those cost. He told me $5k, but that he could take $4k of that out of the asking price so essentially it would be $1000 extra. I thought this was fair. Unfortunately, they literally had lost the key fob to the truck so I wasn't able to open it, let alone test drive it that day. Still, I was interested and came back once they were able to have new key fobs made to test drive.

I came back about five days later for the test drive and Leo wasn't there, so Darwin did the test drive with me (apparently he snaked the deal from another sales rep that I made an appointment with but that's their problem, not mine). I loved the truck after driving it and Darwin and I agreed to the deal that Leo had initially offered me. I was very happy.

Well, be aware that when you sign the pages and pages of documents to finalize the sale with Daniel their finance guy, you will do so on an iPad that skips ahead to the areas that you need to tap for your initials and signatures. So unless you take the iPad out of Daniel's hand and scrutinize every page and line item, they may pull a fast one on you.

Like an idiot, I assumed I was signing the deal we literally just agreed to, and I was wrong. And like an idiot, I didn't review the printed out version after signing until it was too late, because you know, I simply thought I had signed what we agreed to and understood there'd be taxes and DMV fees. Well, they went ahead and charged me their full price of $4995 for the 4 year/100k warranty! I didn't notice this until I picked up the check (for the amount I was financing) from my credit union to deliver it to the dealership, when it was about $5k more than I expected.

I would have never have agreed to pay that price for a warranty on a vehicle that's already 2 and a half years old, with 55k miles on it. The warranty will expire in one and a half years and I'll likely only have put another 20k miles on this truck by then. I would've paid $1000 max for that warranty.

After expressing my disappointment when I came to drop off the check, Leo tried to tell me that he initially lowered the price to make up the difference for the warranty, which is BS because I didn't inquire about the warranty until AFTER he told me the lower price. They said all they could do at this time is offer me "free services for one year every 10k miles" So essentially one free service that I'd have to drive 45 minutes each direction from Martinez where I live to Vacaville and back. No thank you.

At the risk making myself look stupid for letting this happen to me, I'm sharing this experience with the hope I can save a few folks from making the same mistake I did. I was so happy with my purchase at first and I do love the truck, but I felt so let down when I figured out I was lied to and basically put $4k in the pocket of the people that lied to me.

I'll be telling every first responder I know to avoid this dealership, and I'd advise anyone reading this to do the same.

Cheers.

After writing the above review, Zee from the dealership promptly reached out to me and worked to cancel the warranty, sending a check to my lien holder. Bumping my review from 1 star to three considering the...

After reading reviews, I see that sales go great here, but service seems to be low on the scale, and after my experience, I have to agree. I’ve been on journey that lasted over a month here for a simple problem. I waited 2 hours for a diagnosis on my jeep to figure out why my mirror wasn’t working properly, then scheduled a separate appointment to get it replaced. I waited an hour for it to get replaced, only to get in it to go home and realize it still didn’t work. Haley was so kind and patient while I went back and forth in utter confusion as to why it wasn’t working when I tried it but was working when Haley tried it. I then diagnosed the problem MYSELF right there on the spot. It was the door connection and not the mirror. It turns out the wiring harness was the issue, and never the mirror itself. I then tried to reschedule for another appointment in which I called repeatedly on various days for 2 whole weeks before I decided to call the parts department instead and ask them to kindly pass on a message and I then got a call back immediately. Shoutout to the parts department, they were able to help me reach service TWO separate times due to the fact that I could not reach service for weeks at a time. I then waited almost FOUR hours at my next appointment for the wiring harness, just to receive a call that it was the wrong wiring harness they put on and they put my old one back on and returned it to me just as I left it. I understand the parts looked identical, but I just wish there could’ve been some double checking on comparison before trying out the first one. I then had to call the parts department for the second time to pass on a message to schedule the next appointment after the right part came in, after a week of calling service with no answer. Finally, I waited 2 1/2 hours (when I was reassured after my previous appointment that it would be quick repair the next time that would take maybe an hour) for my wiring harness to ultimately be replaced in the end. The ONLY reason I’m not extremely extremely upset that I had to endure wasting literally any free time I had and getting up early on my day offs to make it to Vacaville for my appointments is because my warranty covered the majority and I only payed a small deductible (which I’m not even sure was accurate for the replacement service I actually needed but I honestly don’t care anymore at this point). The staff was always kind, and honestly I owe a lot of help to the parts department who seemed to be quicker at getting me service than the service department itself, but that does not outweigh the time I wasted that probably could’ve been avoided with closer attention. In conclusion, make sure you’re flexible with time if you need any diagnosis or...

Brought truck in for oil change and fluid flush. Received truck back and the top of my chrome grill was full of oil. After My service advisor had told me my truck was ready. After looking my truck over,, I brought the advisor to my truck and showed the oil all over my grill. The advisor said They would take my truck back to the guys in DETAIL and have the oil cleaned up and taken care of. Well when it returned you could see they only did a quick wipe with a dry rag because there was still oil on my chrome grill when it returned from the so called detail shop. So now i am thinking the dealership would wash my truck. Well That obviously didn't happen. I blame the final unhappy results on my Service advisor. Now let's talk service waiting area, mind you, some customers are in for just an oil change and elect to wait for their car to be completed. As I did, so I go on to the waiting area and this is what I found. There were no water bottles in the small fridge, only a box of creamer. There was a display of different kurig coffee pods but no coffee maker to make coffee. There is a water machine but the machine was unplugged and the water hose that hooks up to the machine was laying on a dirty floor. So if you decide to wait for your vehicle to be serviced at this dealership bring your own drinks and snacks. All they have is vending machine. Like who is the person in charge of the service departments waiting area???? Because the place is a disaster. This is how you treat your reliable customers? DAMN shame. I been in this business myself for years and if a customer had such an experience with our service department, you can bet your vehicle would come back to the customer with a full vehicle wash.So if you want to feel like a valued customer. I suggest bringing your car to another dealership. As the quality control is virtually non exsistent here. Wish now I would have talked to the service department manager just to see what their solution would have been. Suggestion.... your service advisors need to perform a walk around of the vehicle before it is given back to the customer. Obviously my advisor never performed a walk around of my vehicle or the heavy amounts of oil on my vehicle would have been noticed immediately. See below photos. The 4th photo is after I received my truck back from whomever they...