Michaels — Attraction in Waco

Definitely do not buy anything here regular price without a coupon. 40% off coupons come out every week, and sometimes they have 50% off ones. They also honor competitors' coupons. Everything "regular" price is way overpriced. So it may take awhile to purchase all your needed items for a project since you are limited to one coupon per day. Sometimes they have good sales, but the holiday stuff is gone early, so if it's not on sale and you want it, use a coupon. They have classes but I've never gone to one. Sometimes it's difficult to find things. Items that you would consider related to each other may be in three different places in the store. I guess that's to make you walk all over looking for them and then finding something else, like putting milk in the back of the grocery store. Their checkout system is horrible, and unlike any other Michaels, where the customers waiting to check out stand in one line and the cashier(s) take the next person. Not this Michaels. Usually they only have one checkout open, with a customer with a problem taking twenty minutes holding everybody up. Then another cashier will open, saying without any enthusiasm "I'll take the next person" which means that the person at the very end of the line where you've been standing for 20 minutes quickly hops over there and gets checked out first. It's unfair and bad customer service, but they don't care. Some of the employees look a bit disgruntled and seem to not like dealing with...

I recently purchased some starter supplies for my daughter who is interested in acrylic painting. There was a young lady who came over and asked if I needed any help and she proceeded to tell me about the difference between acrylic paint and oil paint. Later, as we were going to the check out, she approached me and told me about a sale they had on canvases. I really appreciate it when a salesperson is ready to go above and beyond to help the customer. We normally shop at the other store down the road, and we have never had the same service as we did that day. Naturally, we bought several items we might have missed or not known about if it hadn't been for her help. As we kept talking about other options, she noticed that we didn't have any starter brush cleaning kits and we went back to the paint section to get a couple of those as well. All in all, we spent more than I had intended, but it saved us time and money because we didn't have to make 3 trips to different stores to purchase all we needed. My daughter and I had a blast painting and we will definitely buy all of our supplies from Michael's in Waco! Customer service is hard to find these days, but the fine staff at Michael's in Waco have a great thing going! Thank you for taking the time to...

Went to the Valley Mills store for first time today for fall decor supplies in floral. One roll of ribbon was $10. I couldn’t find floral tape (it was not in floral), So I mentioned it at checkout. I’m not sure if these poor workers were rude or just overworked. Turns out the tape was in aisle 99; the last aisle of the store. They had 2 associates at the registers and one in framing - for the entire store. The line for checkout was 8 people deep and growing quickly (and not social distancing on the marked spots). To get the tape, I would had to have paid, gone to the back of the store, and gotten back in the line to pay again. As it was I bought a $5 pumpkin (small) and the ribbon and a pair of jewelry pliers ($10) and with the 20% off coupon, my bill was over $25! If I hadn’t needed the pliers to repair my earrings I would have left them off. I mentioned I could pick up the floral tape at hobby lobby and I was met with indifference. To say this store is under-staffed is an understatement. And their employees are definitely not...