Walnut Creek Chrysler Jeep Dodge Ram — Attraction in Walnut Creek

Tl;dr: Victor Figueroa was amazing (please ask for him and tell him "Big Kahuna" sent you. He doesn't know what that means, I just thought it'd be funny for Google referrals to say that). Just bought the car today, in and out in 2 hours. My wife and I were shocked how chill and efficient of a dealership experience we had including the sales/finance manager. If you're a parent ( or have the spirit/joke of a dad, buy a van. We can be friends and do Pacifica Hybrid meet ups like cool people who own Teslas and Minis do but we go to a Krispy Kreme and compare child car seats and talk about chores we do around the house that have now become our hobbies. My wife and I already own a RAV4 and one night we were asking ourselves, "how can we even be MORE suburban parents of 2 young kids?" and then it came to us. We need a van. I've always wanted one growing up and envied my friends rolling up to middle school in their 1998 Nissan Quest. Better late than never.

I've been following KBB, Driven Car Reviews, Doug Demuro, and other car YouTube channels and they've all been raving about the Chrysler Pacifica Hybrid for the past few years and how it's been out scoring equal or better than the OG Odyssey and Sienna. I went on Costco's Auto Program and they partner with Chrysler WC so I gave my info.

If you want a Jeep, Dodge or Chrysler and you live in the Bay Area, stop what you're doing and call the dealership and ASK FOR Victor Figueroa. I've bought 3 brand news cars in the past 9 years and been to more dealership than I can count. I've worked in sales for almost a decade so I know when people are lying and being aggressive. Do you KNOW how you have a good seller? You don't feel like you're being sold to. Victor was incredibly responsive via email, we spoke for 30 minutes on the phone and he invited my wife and I in for a test drive and made himself available for us.

When we arrived to the dealership (all employees wore masks/socially distanced and a worker was sanitizing common areas so we felt very safe in the building) Victor was super welcoming and asked us questions about our lives and really listened to what we want and what we could want in the future. He never tried to pressure us to do anything we didn't want, remembered what we told him, and was really like a friend during the whole process. We work from home and were on tight schedules and he was 100% understanding and respected our time. We emailed through the evening and agreed to come the next day.

Fast forward to today. He had the car detailed and ready when we pulled up. We signed the papers. BAM. We settled on what we wanted and they ran our credit. Boom. We went to sign off on paperwork with finance. SMASH. We were done in 2 hours. There was ZERO pressure to get any add-ons while they still informed us of what we should get but we politely declined.

On our way out, he already charged the plugin-hybrid battery to 100%, filled us up with a full tank of gas, personally got a few extra spots detailed and put a big bow on the car and took a pic for us. That's how you sell a car and build loyalty. 100% telling all the parents at our daycare to come here and also all our fellow Google-ites.

As Fort Minor(too old?) said, remember the name: Victor Figueroa. Thanks for the help and we love...

THE BEST CUSTOMER SERVICE! I've owned my 2011 Jeep Grand Cherokee for 12+ years and keep it well-maintained. Until last week, I had been using another local dealership for all of my needs. Following several horrible experiences at the "other" dealership, a friend recommended #walnutcreekjeep for service. I couldn't be happier, even though they are 25 miles away from my local dealer!

Recently, I had an oil leak that the "other" dealership missed during a recent service. I called Walnut Creek CJDR and spoke with Charles Logan in the Service Dept. He was professional, accommodating and scheduled my appointment to accommodate my scheduke, as I needed my Cherokee a few more days before taking it in for inspection.

A few days later, I arrived at Walnut Creek CJDR and was met my a tech who directed me to Charles Logan in the Service Dept office. Charles discussed the leak with me and said he'd call me in a few hours, following the inspection, and would see to it that the issue was repaired. Charles took my vehicle in with charging a $279 fee that the "other" place charged. I was pleasantly surprised when he called the same afternoon and identified the leak as a warranty item. Parts were ordered and installed, and in less than 4 days total, I was back on the road with all repairs completed!

The entire staff in Walnut Creek was professional, engaging, and represented the Jeep brand well.

I previous experiences at the "other" dealership, a majority of the staff appeared disinterested in their customers, were less than professional, and it frequently took weeks to have a warranty item inspected and repaired. This left me frustrated and left me searching to possibly buy a vehicle from another manufacturer. - I was tired of the constant run around and excuse after excuse from the "other" dealership!

Charles and the entire Walnut Creek Jeep dealership have renewed my faith in the Jeep brand. From this point forward, although inconvenient, I will drive the extra 40 minutes for Walnut Creek's level of professionalism, service, and timeliness. I'm eyeing a Wrangler "Rubicon Unlimited," and if I buy it, there's no question that it will come from #WalnutcreekCJDR - all because of Charles Logan and his Service Dept team!

If you're in the SF East Bay, I can't recommend Walnut Creek CJDR enough! Make the drive, you won't be sorry :)

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I'd leave 10 stars if I could. This is a real service department. For 2.5 years we struggled with an issue with our 2014 Jeep Grand Cherokee through the Pleasanton Jeep dealership. They never solved the problem after multiple times "fixing" the issue, charging us the $275 fee each time (plus other costs) and sending us on our way. Pleasanton is THE WORST at communication, held our car for months saying "we're testing it but don't see the issue." They even changed the battery and called it good. The car malfunctioned in severely dangerous way, the transmission would shift and get stuck in 1st gear even at high speeds while driving, and they kept sending us home calling it done.

Fast forward to finally pulling our car out of Pleasanton's hands (way too late) and towing our vehicle to Walnut Creek. In two days the Walnut Creek Dealership found the issue, worked with our Lifetime Warranty company, got the problem solved in half the time they initially expected AND went on to fix other things they found during their inspection that were covered by our warranty.

Christian, our service specialist, was in constant communication, like daily, even on Saturday, and was always upbeat and straight forward.

If you wanted to hear from Pleasanton Jeep Service you'd have to call 3-5 times, leave messages that don't get returned and ultimately just show up if you wanted to talk to anyone.

We were about to donate our vehicle until Walnut Creek Jeep dealership fixed her up and now she drives perfectly. They did in one week for $100 what Pleasanton could not do in 30 months and thousands of dollars (and three tows) later. Lesson learned.

We will only use Walnut Creek Jeep dealership for our service needs and they have single-handedly restored our faith in Jeep.

When we went to pickup the vehicle a service rep stood up from his chair, greeted me, walked me to the cashier, waited while I took care of the paperwork, took the time to review the paperwork and to find out if I had any questions and then walked me to my vehicle which was already waiting for me. This is service. Pleasanton was waiting in the service lobby for 3-10 minutes while service reps looked at their computer screens and waiting 10-20 minutes for them to bring your car around (if you didn't have to go in and remind them).

10 STARS...