JB's Furniture — Attraction in Warsaw

Ordered and fully paid for a Flexsteel sofa April 3 2017 using Visa credit card. Was told the furniture order would take approximately 8-10 weeks. It is now July 4th weekend and no sofa-----was told that

Flexsteel would be on vacation for a week which means delivery not until 3 1/2 months after the order place. If I had known this up front when I prepaid for the order I would have shopped another furniture store and purchased something from the showroom!!! Very disappointed.

Update: July 10 2017 I contacted the furniture store----they have NEVER contacted me ---and was told that HOPEFULLY the sofa which is sitting in a warehouse somewhere might be delivered by the end of July-----if that is true-----then from purchase to delivery will be almost 4---yes that is FOUR months from date of order-----unbelievavable.

Update July 18,2017 Received new sofa and excellent service by JB and Brent----very professional and excellent quality materials----despite snafoo--which was essentially the fault of flexsteel---I would buy...

We've purchased some small household items in the past from JBs and appreciated their helpfulness and quality of merchandise. This time we were seeking a king size bed, specifically one that could be "flipped" occasionally. To our knowledge JBs is the only store in the area which still stocks such beds. Liz was the sales person who assisted us. She was personable, gracious, patient and thoroughly knowledgeable. We decided on the bed, purchased it on April 20 and asked them to hold it for a few days as we prepared our house for it. They readily agreed and cooperated fully. Today (April 30), it was delivered to our house. Tim and Connor were the delivery men. They were efficient, careful, got it quickly put in place, cleaned up everything afterwards, and were pleasant throughout the whole time. We recommend JBs without hesitation or...

A couple of years ago we bought a couch, chairs and a table from JB’s Furniture. The service, quality and price were all outstanding. Getting the furniture in was impacted by COVID supply chain challenges (which we knew would be a factor) and they kept us informed about the shipping. In all a great experience. This week I needed low-profile box springs for 5 new beds so I called them yesterday at noon. Very helpful phone service confirmed they had them in stock, the price was good, and they could have them delivered to our town 30 miles away that very afternoon. Box springs arrived by 3PM, and were placed in upstairs bedrooms by two friendly, efficient movers. As a comparison, I also checked Mattress Firm which offered less favorable pricing and didn’t have them in stock. I’d give JB’s 6 stars if it...