Washougal Hardware — Attraction in Washougal

This store is essential for my DYI projects. Although I prefer Washougal Lumber for bulk nails and other fasteners, I get most of my other hardware here, especially plumbing stuff. The people at the hardware counter are fantastic. The garden supplies are typical offerings with uneven quality for the plants. The people in charge of taking care of those plants are great. Whoever supplies those plants doesn't always deliver the best stuff, so that can be hit or miss. It's still worth a visit out to the garden area. The main thing and the thing they do best is the hardware itself. I far prefer their offerings and customer service over the big box stores. Sometimes they have some garden furniture or solar lights but mainly, it's about the nuts and bolts and pipe fittings and electrical supplies. They have a surprisingly good selection considering the store is a lot smaller than Parkrose. This store is essential to the neighborhood and...

This store is conveniently located for me and I constantly have different projects I'm working on so I am in the store once or twice a week. The personal assistance I get whenever I have questions and the overall customer service are EXCEPTIONAL. The owner, Bill, is almost always in the store himself and is always eager to help anyone & everyone. Also, being a DIY female, I appreciate the fact that I NEVER get talked down to or made to feel stupid no matter what kind of question I have or 'dealy-gig' I ask them to...

Dan was a great help. I left right at 7 and realized I forgot something but the door locked after me. I immediately called and the woman wouldn't let me back in for ONE THING that would take one minute. Then she hung up on me. There were still customers inside the store and three employees. Because of that, our entire house remodel and the supplies it requires will be bought somewhere else. You treat customers like that and you lose business. In this case, thousands of dollars worth of...