DSW Designer Shoe Warehouse — Attraction in Watchung

I was in town on a business trip and needed a pair of workbooks. Decided to order a pair using the online order with "2 hour pickup". Should be easy, just swing by after work and grab them. I ordered them just before 2pm. As I'm leaving the office at 7, I notice the order still says processing. I call their customer service and the first representative I cannot even understand. I hang up and call back and after explaining my situation, she told me they are working hard to make sure my order is correct.... grab box, open box, bring to counter... I explained that it had been 5 hours and I can't wait all night. She again explained the process. After asking for a manager she offered to check with the store. By the time she comes back on, I'm now in front of the nearly empty, not busy store. She tells me allow another 30 minutes and they will be ready. I wait about 15 minutes, go to the counter and the clerk is expecting me. As she asks for my ID, the manager who is standing about 10' away, rudely yells that I can't take the boots without showing ID. I'm literally pulling my wallet out. Lazy and rude,...

I like the large selection of shoes in the store, but anything having to do with discount/coupons is always a problem at the counter. I will never understand why you don't get coupons back onto your account after making a return. You got the shoes back so why can't I have my coupon back? One time I was told that my coupon was invaild even though I met the requirements and it wasn't expired, yet another location processed it without a problem.

Another thing I've noticed at the location recently, anytime I'm at counter I think this person is a manager or something, but he's always interrupting the cashier ringing me up to ask/tell them things that had nothing to do with my transaction. HELP THE CUSTOMERS! You don't discuss when the employee is going on their break in the middle of a customer paying. Its rude. Multiple times I've had to stand there and wait until they were finished talking to finally have my shoes bagged so...

I would give ZERO STARS if I could. Absolutely worst dsw in the state. Gail has horrible customer service skills. I don't even know why she still has a job servicing the public. I placed an order in dsw.com for in store pick up @ approx 2:30pm( which the website said would be ready in 2 hours) My designated pick up person who was listed on the order arrived at the store 4 HOURS AND 40 MINUTES LATER TO BE TOLD BY GAIL THAT THE 2 HOUR PROMISE ONLINE IS NOT GUARANTEED AND THE ORDER WAS NOT READY. GAIL THEN PROCEEDED TO CANCEL THE ORDER WHILE MY DESIGNATED PICK UP PERSON WAS LOOKING FOR THE SHOE HERSELF. NO COMMUNICATION WHAT SO EVER. THEN GAIL WOULD NOT HELP HER ONCE SHE SECRETLY...