The Home Depot — Attraction in Watchung

I typically come here once in a while, cashiers and customer service has always been helpful in the past. Unfortunately, there is a nasty customer service returns employee that should be terminated as her behavior today was atrocious.

I made an online order for pickup early around 1am. My order wasn't ready, so I contacted customer service told it'll be ready soon I should head over, then I called the store, I didn't get her name however I was left on hold in an excess of 10 minutes. During that time my partner got to the store to pick up the order and advised me I should cancel as he will just purchase the items since they aren't ready. Since he left his wallet home and was just going to pick up, he grabbed the items off the shelf and said is it possible that I can just collect these items under my paid pickup order. While online he observed the male customer service agent in the middle register walk away then walk over to the phone of the nasty employee with the black braids and large Prada glasses' phone and she became irate. She yelled at her colleague don't touch my phone get your own phone!!. He then tried to get the phone and had to walk off because of her atrocious behavior. My partner then got to her register said my girlfriend placed an order and it's not ready, can I just complete the order here and go? She said YEA! I just have to pull up your order. and The woman looked down at the items in his hand and said " oh your girlfriend is the one who hung up on me ". Then then sat there tapping at the computer which froze and she said I'm trying to get the order from my phone to the computer. My partner then asked if he can just take the parts and leave as they're paid for and he picked them himself, she then got nasty and said no sir that's now how this works here. At this point another customer service person comes over and says can I give you a hand? Her response was no I got this while rolling her eyes. My partner asked this possible senior customer service person if he could leave with the items to be told absolutely sir I can email this to you once we get it clarified. It was apparent this nasty employee was intentionally trying to be unhelpful as she thought she was hung up on and unwilling to be helpful in this situation. She's disgusting to her colleagues as well as patrons and should be terminated. The incident in questions occurred between 1050 am and 11 am, Sunday October 29th Thank you to the senior customer service representative that was helpful in this situation, it must be difficult to work with such a...

DO NOT PURCHASE LARGE APPLIANCES HERE

Home Depot is a well-known home improvement retailer that has been serving customers for many years. As a customer, I have found that Home Depot offers an excellent shopping experience with a wide selection of products and helpful customer service.

One of the standout features of Home Depot is the vast selection of products available for purchase. Whether you're looking for tools, appliances, hardware, or building materials, Home Depot has everything you need to complete your home improvement projects. The store is well-organized, making it easy to find what you're looking for, and the staff is always available to help if you need assistance.

Another great thing about Home Depot is the knowledgeable and friendly customer service. The staff is always willing to answer questions and provide guidance on product selection and usage. Whether you're a DIY enthusiast or a professional contractor, the staff at Home Depot is always happy to help.

In addition to the wide selection of products and excellent customer service, Home Depot also offers competitive pricing. The store regularly runs sales and promotions, and the prices are generally lower than other home improvement retailers. Additionally, Home Depot offers a price-match guarantee, so you can be confident that you're getting the best deal possible.

One potential downside of shopping at Home Depot is that the store can be quite busy and crowded, particularly on weekends. However, the staff is well-trained to manage high traffic periods and keep lines moving quickly.

Overall, I highly recommend Home Depot to anyone looking for home improvement products and tools. The store offers a wide selection of products, helpful customer service, and competitive pricing. Whether you're a DIY enthusiast or a professional contractor, Home Depot is a great place to shop for all your home...