FunZ Trampoline and Adventure Park Waterbury CT — Attraction in Waterbury

Let me start off by saying I will never step foot in this place and if i could give them no stars i would just for customer service. Before I start, I do want to confirm that I know this is a place where they have signs all over the place saying not responsible for lost items, got it. But let me explain. My daughter was jumping and some how her chain broke and the pendent she had on it was lost... by the grace of God I was able to locate it, BUT it happened to fall to the bottom where it looked like a storage room. I go to the front desk and explain to them nicely that I lost a pendent but I found can you just open the door to get it. They informed me that the manager Is the only one who has the key and he will be arriving around 630. (Keep in mind it was only 230) so I said ok I will be back then. I arrive at around 645 lucky to see the same girl who was with me in the afternoon and who knew about the situation. She say he not here yet but I will call him and just check. She calls him and he responds he is in Walmart, so I say ok great I wait for him no problem. A whole hour passes by and no one tells me anything, I go to the front desk and ask if they could follow up just to see what was his eta. No one does and about 8ish a man walks to the back then walks to the front and holds a meeting with the workers, and to me it looked like he was bothered and disciplining them for having me wait for him. By this point he has not acknowledged nor greeted me as a customer. So I approached him and told him I have been waiting for him he cuts me off saying he needs to do what he has to do before he could help me with anything. mind you I already waited almost 2 hours for him for him to say I might have to wait until it closes. By this point I was upset and very disappointed. as a business owner my self I would never treat my customers like that, trust me I know they are not responsible for anything lost but at the end of the day I found it and it literally took him only 2 minutes to finally get my pendent. I didn't tell him thank nor i would never step foot in the place. Customers are all you got and I know when a customer walks into my business I am pleased and try and go above and beyond just to make them happy. He should have done the same thing and never had me wait almost 3 hours for him. I will make sure to tell people in my business community never to take...

FunZ Trampoline Park in Waterbury is a total blast! It's like stepping into a gravity-defying wonderland where bouncing is not just allowed but encouraged.

The trampolines are like clouds you can jump on – seriously, who knew exercise could be this much fun? From slam dunks on the basketball hoops to mid-air flips, it's an instant mood lifter for kids and adults alike.

But it's not just about bouncing; there's a ninja course that turns you into a real-life superhero, dodging, ducking, and diving through obstacles. It's like being in an action movie, minus the special effects.

The dodgeball arena is where friendships are tested in the most hilarious way possible. The soft landings make the competition intense yet totally safe and ridiculously entertaining.

The staff at FunZ are like the hype squad, making sure everyone is having a blast. They're not just referees; they're cheerleaders, adding to the overall fun vibe.

If you're looking for a place where laughter echoes off the walls, flips are a regular occurrence, and bouncing is an art form, FunZ Trampoline Park in Waterbury is the spot. It's not just a park; it's a gravity-defying, laughter-inducing,...

Took my 3 children here (7, 15, 16). They enjoyed themselves for the most part. My only complaint is that there were only 2 teen workers in the whole facility. One at the desk and one at the zipline. My 7 year old daughter wanted to ride the zipline. It's her favorite thing to do in the facility. The worker running the zipline put a sign up saying the attraction was closed and to see an attendant. I asked the worker if the attraction was broken. He said No and that it will open back up soon. The worker proceeded to place square covers over the foam blocks for an hour. During this hour my daughter and I approached him at 3 different times so that she can take a turn. Finally he took a break and relented after the 3rd time. He opened it for 10 minutes and shut it down again. She received 2 turns as other children rushed over to ride as well once it opened up. Why did it require all of that? I felt like I was begging for something I paid for. The people who own this facility need to train these young men and make sure that they put customers first. We should be able to enjoy all the amenities of...