Verizon — Local services in Waterbury

I used to think of Kathy from Wireless Zone as very helpful, informative and supportive business woman. She helped my family with cellular plan confusion when we lost our head of the household to cancer. My mom had a lot of praise for Kathy, which means a lot because my mom is very picky with customer service.

NOW I think of Kathy as a bitter, business-driven woman. In our last request for information and help Kathy was impatient, rude and careless. I decided to call Verizon to address our requests due to this and forgave her rudeness by staying with Verizon rather than switching to AT&T. Verizon helped me flawlessly and made the entire process very easy. Once everything was in place I called Kathy back to receive a loaned phone or to temporarily buy a replacement phone until my new back-ordered phone came in.

On the phone she was rude and disrespectful and had NO reputable customer service qualities. She complained that I was hurting her business because I went directly for Verizon Wireless and not through Wireless Zone. I felt guilty and demeaned for doing what was right for my mom, myself and my brother. Keep in mind I am a very polite, meek and intelligent 19-year old college student who was nothing but patient and understanding to Kathy.

I AM DISGUSTED. Unlike my mom I am very understanding with customer service and do not expect much from companies/businesses regarding customer service BUT Kathy was beyond inappropriate in the manner that she discussed business with me and deserves to receive a review such...

UPDATE: OMG Kathy's response says it all. I did believe her! I literally said to her, oh I didn't know, ok, thank you. She felt the need to keep repeating herself in a not so friendly tone so please stop and take accountability for your actions! Ridiculous!

I recently switched from ATT to Verizon. I completed this online and asked if I could drop my trade-ins at a Verizon store and was told yes. I went to this location because it was close to home. I walk in and see three employees eating dinner at a desk/table. Not very good first impression, Anyway, the young gentlemen asked me how he can help me and told him I was there to give my trade-ins. He said OK, and then all of a sudden this much older woman asked me if I purchased the phones there. I said no, online. She says in a not so nice tone, well we can't take your phones, you need to go to a Verizon Corporate location like the mall. I politely said oh ok I did not know that. Thank you. I proceed to walk towards the door, and she decides to repeat herself as if I didn't hear her the first time. So unnecessary! When I upgrade my 4 lines, I will not consider this store. I will go...

If I could give 0 stars, I would. My husband and I recently upgraded our phones and bought a tablet adding a third line to our account. My husband was working when I made the upgrade so had to switch over his phone after the fact. When he stopped in here, they were horrible! they kept pushing for him to buy something else or to upgrade or buy a tablet obviously not listening to the fact that he had just upgraded. They mocked him for not having a phone case - even after he told them he did, but this was the first time he had taken the phone out of the box. The owner was the person helping him. I will never go to this store again! It is imperative that a business owner in the service industry show some customer service when working with the very people who would have gone there to purchase further items. I am extremely happy that we didn't purchase ANYTHING at this store and now understand why I always hear horrible things about...