Stereo Plus — Attraction in Waukegan

Stereo Plus So, my experience with this establishment did not go well. First, I was quoted $620.00 to install a radio that I brought in, plus a remote start and XM tuner. After dropping my car off at 10:30am and was told I would get a call when it was ready. That call never came. I called and was told again that I would get a call when ready. No call I went to pick up my vehicle at closing time 7pm. I did not get my keys till 7:15 a guy showed me how to use the remote start. I got the bill, and it was $100 more than I was quoted. The car was already on when I went outside. So, I did not have to unlock or turn it on. When I got home, I went over the car and found that they ripped the dashboard, there were footprints all over the front passage side they left plastic from the wiring. There was a brown mark on the pass seat. Grease marks on the peeler and arm rest. The driver door lock did not work properly. My navigation, heat and air did not work. They laid the xm antenna on the dash should on the roof in my opinion. When I went back to talk about it the owner George said that because I installed the new radio that the nav would not work. I was not informed of that. He also denied any damage. He said that I had to have the door looked at it was not anything they did. We went back and forth he finally agreed to look at must of the things. So, I brought the call back the next day. The door lock was fixed. Nav air and heat was working, but he did not fix the dash or the seat. For the dash he said he would take off $120. Funny that that is what the bypass install cost, so no discount. After arguing he said he would order the fabric to fix the seat, so that I would give him a good review. I went to the car and did not see the cord for the apple car play. I went back in and asked about that and was told that I needed to purchase an HDMI cord then they could hook it up. I decided that I did not want to wait for them, so I went to best buy the next day, and the automotive guy found it glued under the steering wheel area. So, they basically lied to me to get me to purchase a part for them to keep because I did not need it. This place is a joke. I wonder how many others fell for that scheme. Plus, I do not know why, but they took the unit off the face of the original stereo. I am sure I will not see that ever again. I plan on spending the money to reverse the shotty work done so that I have peace of mind that my car does not catch fire. PLEASE DO YOUSELF A FAVOR IF YOU VALUE YOU VEHECLE AND GO TO A REPUTABLE PLACE THAT WON’T MAKE YOU FEEL LIKE THEY ARE DOING YOU A FAVOR BY JACK UP YOUR PROPERY. I GUSE THE REAL PERSON SHOWS UP WHEN YOU QUESTION THEIR PROFESSIONALISM. I could write more but I am exhausted from this experience. Sad that I have to...

Had two experiences here.

One with a Honda that I had bought speakers for to be installed and asked them to pump up the bass. Received no calls in any way shape or form about the status of the work done, so I had to be on top of them to see if anything was even ready.

Took them three days to install the equipment I bought and it was returned to me with the guarantee that everything worked perfectly, which it did not. The speakers had a heavy static sound WITHOUT even using the sound system in any way (did you not bother to even test your work?) and the bass, which I asked to be stronger) was at the weakest, lowest level. Had to take my vehicle back to get this all re-done. Wasted a solid week here.

Second experience was with a car that needed a power window fixed, which ended in disaster:

They told me to buy the ‘part’ for the window, which they said came in ONE piece (it did not, every place I called told me it was two separate pieces). George, the guy in charge, heavily disputed this and blamed me for giving him the ‘wrong’ pieces.

They then proceeded to install the ‘wrong’ pieces and break them, which they also disputed was MY fault for giving them the ‘wrong’ pieces. WHY even install it if you believed the parts to be wrong?? Again, NO phone calls and 3 days wasted with something that should’ve taken two hours to install.

They told me to bring them another set of parts to install (which costs 250$). So they made me waste 250 on a part THEY broke and refused to take responsibility for, then wanted me to waste another 250 on a part that’s supposedly NOT the right part??

Took my car and just left. This place is the worst for honest business, do not go here. You’re better off at CAR - X...

The Pros:

Jorge is a friendly guy. I have had him do other work for me in the past. No complaints with his crew. Labor prices are not to bad all things considered. He has a pretty decent selection in stock. Alpine, Rockford Fosgate, Audio pipe, Kenwood and Pioneer are pretty much the norm in his shop. He also carries a few lower end products as well. He typically can get to your vehicle the same week. I like that.

The Cons:

Do you homework! I feel that prices on products are ok. Although, I think prices get raised to compensate for mis-judged labor costs. You can find many products much cheaper online for the identical product(s). For instance, I purchased 2 Rockford Fosgate 8" mid-range punch speakers. $160 for the pair on Amazon. I was charged $295 for the pair which is pretty expensive. He quotes labor pretty reasonable prior to work starting then prices change as the project moves forward. I was quoted $55 for front replacement of speakers and $55 for rear ($110 total). Yet my final invoice was $391 for labor. HUH? Once again, he changes labor prices depending on how the install went. So the quoted labor prices don't mean anything.

Also, I wish Jorge would take the time to explain things more precisely and not be so rushed. After leaving the shop I always feel like the work was done, but the process and products could have been explained better. Jorge has too many things going on which leaves little time to spend with the customer.

I see an average of about 3.5 stars here on google reviews. Think I know why.

Do...