Executive Inn and Suites — Hotel in Waukegan

Bad service and rude worker!!! Totally would not recommend this hotel at all!

We got a 3 queen beds in 1 room. 1st thing: It was a non smoking room but all of the blankets had cigarette holes.

First night when we got here, the toilet wasn't working properly. We inform desk worker, he said he will have his maintenance come and look. Waiting 1/2 hr, no one showed up. I went back and ask if anyone is coming to look at the toilet. The worker said his maintenance is on his way but he will personally come and look at it. He came and plunged the toilet and got it to work properly.

We were gone all day the next day. We didn't get back to the hotel til late. The toilet again wasn't flushing right and it was going to flood the bathroom. Made a call to the front desk. A younger guy came and asked me to flush the toilet, so I did so that he can see what was going on.

He said that we was going to go and get me a plunger and I plunge the toilet. My politely said I wasn't going to plunge it cause it's not me job. I paid for the room and service. He replied and said he didn't know how to use a plunger. He said he can get us a different room to use the bathroom only but not the whole room.

I said " it's not my job to plunge the toilet, second of all, We are not going to walk down the hall at the middle of the night to use another bathroom in a different room. We asked for a different room with a working toilet if he can't get this one to work. He replied that he can't do that and that all he can do is let us use another bathroom from another room. Then I said we would like a refund or a different room.

He left for about 10 mins later, he came back with a plunger and got the toilet to work again.

Really bad service. We will never come back to this hotel again. Rude service. If you don't know how to use a plunger and you work at a hotel, go to a...

This hotel was a masterclass in how NOT to run a hospitality business. Honestly, I’ve stayed in cleaner gas station bathrooms. We booked four nights for a Navy graduation (nearly $600. Yes, you read that right), and I can confidently say the hotel should’ve paid me to endure it.

Let’s start with the “non-smoking” room that smelled like a Marlboro ashtray. The hallways reeked of weed. Not subtle, not faint, just full-blown skunk factory. To complete the ambiance, there was someone yelling and swearing in one of the rooms so loudly, I knew their full life story by the time I got to our door.

Now, the room. A true horror show. There were mysterious splatters on the walls, sink, and counters of substances I did not want to identify. The walls had layers of dust like the place had been abandoned for a decade. The remote was sticky (WHY?), and there was a used Q-tip just chillin’ on the floor.

The bathroom? A biohazard. Dried piss around the toilet, sludge in the sinks, and an overall scent that said, “we gave up years ago.” I wouldn’t even let my kids walk barefoot or sit on the floor.

And just when I thought it couldn’t get worse, the carpet in the middle of the room was peeling back, exposing sharp tack strips. I stepped on one, bled, and am now patiently waiting to see which medieval disease I contracted. So that’s fun.

To be fair, the towels and sheets were clean, and the mini fridge and microwave looked brand new, which is great if your standards stop at appliance freshness.

We didn’t even stay the full time. We bolted early and chalked it up as a cautionary tale.

Unless you’re conducting a personal experiment in how low your standards can go, avoid this place like the plague.

The front desk staff on the other hand were...

I called this hotel acting was any rooms available smoking rooms available and he said yes there was but then when I asked him about pets he said there was it I said okay and then he hung up before I came and asked the rest of the questions. Then I turn around and call back two seconds later literally two seconds later and the man decides to tell me that that room is not available somebody has just checked it out which I knew was a lie simply because I have been sitting in the parking lot the whole time waiting trying to figure out if I was going to go in there and nobody came in or went out that hotel so I know for certain that the room was still available I don't know what the owner was on or the worker was on but he was not nice he was rude and he had horrible customer service and he decided to argue with me about the room after I asked him how was the room not available and nobody came in. Long story short I would not recommend this hotel to anybody it doesn't look that clean or smell that clean and they do not practice 6 ft environment cuz the man was in there without a mask and he was talking and yelling he opened the glass and was talking through the glass I would not recommend anybody going there and I damn sure...