Office Depot — Attraction in Wauwatosa

Store Manager, Tim Seal, very unprofessional today, a complete jackass, this store must be desperate, for managers, if they have him as one. He needs more Customer Service Skills Training. I tried to return an unopened, laptop and unopened key board today. Which to my surprise, you only have 15, I mean 14 days to return, what the store considers, TECHNOLOGY. That can cover many items, as individual items are not named by name. Well, Tim goes on to say that, I cannot return these items and that they were part of a bundle anyways. I asked him, what bundle and he pointed down an aisle. This made me very pissed off, as if he were saying that, I was only trying to return the laptop and not the other items supposedly, that was to come with this purchase?????. I told him, if he'd looked at my receipt, he would see that it was not part of a bundle. Receipt, also does not break down, what is considered, technology on the store's part, (computer, laptop, notebooks, tablets, printers), that's my assumption. Now, these two items that I had purchased was $450.00, plus tax. I had purchased for my Grandson's 16th Birthday, purchased in July, his birthday in August. I told Tim that, the store needs to have it's employees or bigger signs posted, (currently return policy are posted on the counter, I don't give my money to a counter, I give it to a person), stating, " Technologies must be returned within 14 days of purchase", no refunds or exchanges. Tim stated, "we cannot do this for every item that we sell". I told him, " not for every item, just for the technologies". As, I was leaving the store, Tim replied" Have a good day"....what a douche! LESSON LEARNED...ASK QUESTIONS WHEN PURCHASING TECHNOLOGIES ( whatever...

I received a posted invitation by Dennis Paul, the general manager of the Wauwatosa, Wisconsin Office Depot, to stop in and receive $10.00 off a $30.00 dollar purchase of regularly priced items. This invitation, in the form of a post card with attached coupons, came in the mail yesterday. I was in need of labeling tape for my Brother Label Maker, so I figured I’d take him up on the offer and purchase some printer paper while I was there.

The items were not on sale, but I was stunned when the cashier told me that the labels were not covered under the discount Mr. Paul had extended to me.

In fact, just about any item I would normally think of Office Depot for – electronic products, office furniture, labeler accessories – was SPECIFICALLY EXCLUDED from the discount.

Normally, I purchase the Brother TZe221 printer label tape at Wal Mart, who advertises this product for $9.49. Wal Mart is also where I routinely buy 500 sheet reams of printer paper for about $5.00 each. Yet today, I walked out of Dennis Paul’s Office Depot with a bill for $35.98 and unable to claim the discount touted in the postcard – THE VERY THING THAT CAUSED ME TO CHANGE MY NORMAL PURCHASE DESTINATION.

The ONLY REASON I didn’t walk out is because I needed the labels for a project that is on deadline.

Honestly, I feel as though I received a pointed stick in the eye, and I see no reason to ever return to Office Depot.

Half-empty, unfaced shelves, point-of-purchase micky-moused, stanchioned off and closed, sending shoppers to the service counter because the register wasn't open - or simply too cheap to hire somebody to operate it.

It was like shopping an over-priced...

I recently had an outstanding experience at Office Depot-OfficeMax, thanks to the exceptional service provided by Jay in the copy department. His professionalism, expertise, and customer-focused approach truly set him apart. From the moment I approached the busy copy counter, Jay's friendly and courteous demeanor put me at ease. Despite juggling multiple customers and a flurry of printing projects, he made me feel like I was his sole focus. Jay's ability to remain calm, cool, and composed under pressure was truly impressive. What struck me most was Jay's extensive product knowledge and his personalized approach to customer service. He patiently listened to my needs and offered several innovative options to accomplish my printing projects. His communication skills were excellent, explaining complex printing processes in a clear and understandable manner. Even as the counter filled with demanding customers, Jay maintained his professional composure, handling each request with grace and efficiency. His ability to multitask while ensuring each customer felt valued was remarkable. Jay's tremendous work ethic was evident in every interaction. He went above and beyond to ensure that my projects were completed to my satisfaction, demonstrating a level of dedication that is increasingly rare in today's fast-paced retail environment. Office Depot-OfficeMax is fortunate to have such a skilled and customer-oriented professional like Jay on their team. His attention to detail, patience, and genuine desire to help made my experience exceptional. Jay's outstanding service has not only earned my loyalty as a customer but also my highest...