Crafty Crab Wauwatosa — Restaurant in Wauwatosa

I am writing to express my extreme dissatisfaction with the service I received at the Crafty Crab location in Wauwatosa on 3/8 at approximately 9:06 PM.

Upon entering the restaurant, I was informed by the host, Noel, that dine-in service was closed at 9:00 PM even though posted closing time is 10 pm. While I understand restaurants have closing times, I arrived six minutes after the stated closing time for dine in and was immediately denied service.

I requested to speak with the manager to inquire about the possibility of still being seated, given the minimal time elapsed. The manager refused my request, stating that dine-in was closed with no exceptions, citing the need to "clean the whole store."

I found this response to be completely unacceptable. As a Managing Partner of another restaurant in the area, I understand the importance of efficient operations and closing procedures. However, denying service to a customer arriving just minutes after the stated closing time of dine, and refusing to even consider a reasonable exception, demonstrates a severe lack of customer service.

Furthermore, when I requested the contact information for your corporate office, the manager refused to provide it, instead telling me to "Google it." This level of unprofessionalism is appalling and reflects poorly on the Crafty Crab brand.

I want to emphasize that Noel, the host, was extremely polite and professional throughout the interaction. My complaint is solely directed at the manager's handling of the situation and the refusal to provide corporate contact information.

This experience has left me with a very negative impression of Crafty Crab. I will not be returning to this location and will be sharing my experience...

The worst dining experience I’ve had in a LONG time. My teenage son loves seafood and had been here a couple years ago. When we left, he said, “that is not how it was last time.” I had never been there before. Menus were filthy. When I asked our server a question about how they work (I was asking if there was big platter for two, or were the entrees family style, so we could both try a bunch of different things.) She was super annoyed and pointed to the one option. My son ended up explaining to me what he got last time, and what came. Our food came out relatively quickly. The server put it down, unwrapped, didn’t explain the bibs or the gloves (again my son did.) He didn’t have gloves, we had to get up and ask. He ordered crab legs and was trying to crack and eat them with much trouble. I finally got up and asked if they had something to crack them with and she gave me one. He confused to struggle with getting the meat out. When server came back (the ONE time she did,) I asked for a pick or something and she came back with another tool. Never “I’m sorry, let me show you how to use it, etc.” I was enjoying the food until I looked up and watch the bartender wipe her nose with a cloth, and continue to work without watching her hands 🤮 that completely grossed me out and I just wanted to leave. Many of the employees were sloppy wearing sweatpants and baggy t-shirts. None of them welcoming or smiling. I felt like we were just there taking up a table, I’ve had better service at Culver’s. We waited for our check way too long, I paid and got out of there. I am literally praying I don’t get sick now....

I placed a to go order shortly before closing and the food I was given was absolutely unacceptable. The snow crab and shrimp boils were entirely too salty, the corn was dry and over cooked, and the potatoes were not done. I was so upset because I drove 30 min., spent almost $90 dollars and couldn’t even eat the food I anticipated eating. I called the next day to report my disappointment in the service and the manager wasn’t available. So a worker told me he had to reach out to a manager. He called me back and said the manager said, “There can’t be a refund without the food.” So I responded, “Are you not aware that seafood spoils and smells sitting out and I threw the food out.” He said he understands, but the manager said I would have to bring the food back for a refund, but I should come in and talk to her the next day when she was in. I went up there the next day and she basically said the same thing and was telling me that I would have to bring the food in that I bought two days ago. Two days ago!!! I offered to show her a video of the food and she said she physically needed the food there to do anything about it. This is very disheartening and unacceptable. Why do you need food that has already been carried out of your restaurant to be brought back two days later ? I will never spend another penny at this place. For me, a replacement of fresh food would have sufficed. I’m very upset with this experience and will be reaching out...