Rosebud Cinema Drafthouse by the Neighborhood Theater Group, LLC — Attraction in Wauwatosa

"I'm not giving you anything free!"

The experience I had tonight at a cinema that I've frequented several dozen times in my lifetime and over the span of many years has terminated my once loving relationship with it in just short 10 minutes. I'd loved this quaint, space and adored it's uniqueness so much so that I'd even stop in, if in the area, to purchase one of my favorite snacks. Chicken Tenders. I've been coming here so long that I can tell you that originally, it was served with original potato chips and now waffle fries. Last time I was there, only after arriving home, I noticed that someone was overzealous in making sure that they were cooked all the way through. In fact, they were terribly burnt. Of course I called and when I received no response, I simply left a message on an answering machine. The call was returned a couple weeks later and coupled with an apology and a promise to replace my meal. Tonight, I saw my beloved "Fences" was playing, the plan was to get a bite to eat, purchase 4 tickets and come back for the show. When I asked for a manager for my replacement meal, I was made to wait while some calls were placed to the other 3 members of the management team. After 10 minutes or so, Nick the manager on duty, came out and said that nobody knew of the situation. Of course, I contested this. After all, how many people just come in and purchase chicken tenders?! But when he told me, in front of several people that " I'm not giving you anything free" I lost all respect for this establishment. I am a regular, and even if I weren't, to try to shame me into leaving by making such a disrespectful comment out loud is in a league of its own in terms of non existent professionalism and customer service. I even asked for the General Manager's contact information and that request was meant with a prompt refusal.

I am truly saddened by the way that this was handled,Rosebud Theater, and very disappointed. You have certainly lost a regular as well, as a fan who always referred people to your establishment. Perhaps some additional administrative training and focus on conflict resolution for management is in order.

I hope that this is the case, and that this negative interaction had nothing to do the fact that today I am not professionally dressed- as I normally am, and that I look today as if life has dealt me many blows.

I shall never return. Perception is not reality. Do not attack my character or credibility because of my appearance ever again. You lost 4 tickets sales tonight and my respect. I was raised in a small family owned business, never would we have handled a situation like this. We valued every customer to the fullest.

In short, give me what I paid for, I am gainfully employed, I am not asking for anything...

One of the best theaters I have ever been too. It has couches and fun single chairs instead of your traditional theater chairs. Their Pizza is very good, their popcorn is even better. I'm a little sad over the years they have drastically reduced their menu. They used to have things like brownie hot fudge sundaes, and corn dogs, and other super delicious items. Before you could never get bored eating from their menu. Now they've tried to reduce it but not a big fan of the lack of variety. All said and done, this would never stop me from visiting this theater. It is also been sad seeing the turnover, I'm not used to seeing my usual Rosebud employees. But I guess that's just the way it goes. Hoping to see a study group of employees to really build up this place again to what...

I visited Rosebud on this evening at 630 to purchase 1 ticket to watch Spiderman and to get out of the 94° heat . Before I purchased a ticket I asked if I could bring in my water bottle that I had been using all day to stay hydrated. Matt the gentleman and a lady at the counter said no outside beverages were prohibited.  I understood.  I asked if I could bring it in empty and they fill it with water. Again they said no that it was against there policy and If I wanted water I had to purchase it. I left Rosebud theater without watching the movie because i had to pay extra for water. This may be a policy that needs to change.

I understand the policy about food and beverages but I shouldn't have to pay extra for tap water. Especially when the...