Dunham's Department Store — Attraction in Wellsboro

I'm saddened to read the few negative reviews here. Believe me when I say that the complaints about customer service have been addressed by management, and addressed well! I shopped here during my recent first-time visit to Wellsboro and the employees practically tripped over themselves with friendliness and willingness to help me in any way. Someone is always right there to offer assistance and everyone was outgoing and engaging. I bought a pair of shoes that I love and the clerk not only helped me in my search for other shoes but she also wrote down travel directions for my ride home! The hospitality offered by Dunham's employees serves as a microcosm of the kindness and caring exhibited by everyone I met in this quaint, Victorian-era town. And please -- if you have a complaint about anything, instead of posting it here, just take it to management. They'll handle it. If this fourth-generation, family-owned store is to continue succeeding in this time of online shopping, it needs SUPPORT, not complaints! It's one of the backbones of Wellsboro, it's a major draw for tourists and locals alike, and it should be given a chance to continue! One local told me she relies on Dunham's for a number of items she can't buy anyplace else because there aren't a whole lot of other stores nearby. She doesn't like shopping online, preferring to try on clothing and hold items in her hand to check them out before buying. If you order online, you can't do either of those things until receiving them on...

I visited this store looking for a belt, after having purchased something at their hardware store. The first person that I came across acted like I was from another planet and told me to go in and ask somebody else. When I went inside and I asked the second person they told me they didn't know if they had any belts or not. Then I saw an older lady coming from the back that seemed to be the manager or the owner. She told me the best place to get a belt was the Goodwill. I thanked her for the information and I turned around to walk out. Then she stopped me and she reminded me to pay for the item I had in my hand which I had already paid for at their department store. When she realized her mistake, she just said ugh, you paid for that, looks like a the department store item. As a business owner myself, I know these mistakes can happen but then you apologize and you feel awful. This lady did not apologize nor felt any shame. These are entitled people whose business has been handed down to them through generations on a silver platter. I was hiking in the area and spending a good bit of money in Wellsboro but I did not look my best that day after coming out of the nearby mountains. It seems that they don't cater to people unless they look like what they think they should look like. I gave the store two stars for the good advice she gave me. The Goodwill had...

At first it was great. The people seemed nice and I found some clothes I liked. Then it all went sideways. I saw some really pretty boots, exactly what I had been wanting to get my girlfriend for a couple of years now.

We found a place for her to sit and I was helping her try them on. This might sound silly to some people, but this was important to me. I wanted to do it, and I wanted to do it a certain way.

Suddenly the sales woman rushes up and basically tells me "you're doing it wrong" and grabs the boot out of my hand. I tell her that no, I have a reason for how I'm doing it, but I might as well have been talking to a brick wall. She was being condescending and she basically ruined something that was important to me, in spite of the fact that I asked her not too.

Of course, she eventually realized that SHE was doing it the wrong way. I was NOT happy. It was rude and condescending. These boots were pretty pricey and I was all set to buy them along with two pairs of pants, but I put the pants on the counter and we walked out the door.

I don't often write reviews, but I'm writing this one because writing is therapeutic for me and I'm trying to get back to the good mood I was in before this woman did what she did.

The store is probably fine for the most part, but the experience really wasn't. Your...