Walla Walla Point Park — Attraction in Wenatchee

My mother in law paid for me to come here for my birthday. I loved the fact that I was able to get my nails done. The owner did my nails and she was distracted and didn't talk to me once. She spent most of the time on the phone or talking to others. As she was doing this, she ripped the skin up around my nails and caused significant hang nails. She also did not paint my entire nail and left a significant amount of nail unpainted. I have had my nails done before and know how they should look afterwards. She did not speak to me the entire time, and afterwards we left and noticed that she had torn up my skin and missed painting my entire nail. I never get to have my nails done, and so this was a pretty big bummer to me, knowing that they wouldn't last that long because of the grow out and how painful my skin was around my nails from her cutting and tearing at the skin.

I called a day or so later, following their policy of "love it leave a review, have a bad experience tell us". I talked with her and at first she denied everything, telling me that if I could not say the name of the person doing the nails that I cant prove it happened. I called because I didn't think it was fair my mother in law had to pay for my nails when they turned out the way they did. I then let her know that there were only 4 of us in there, all family, and there was only one person doing fingernails. I described her seat. And she realized it was her. She immediately told me she wanted to make it right. Which I appreciated. I let her know I was only trying to follow their policy of bad experiences. She asked me to come in a week later (it was the only time I could come in with my busy schedule) and she would fix it.

I came in. I talked with a nice girl, about the problem and she was super responsive. She asked the owner how she would like it fixed. The owner came over and looked at, she said that my hangnails and puffiness and cuts were a result of me being allergic and I should go see a doctor (I have the same polish on my toes from another salon and did not have a reaction, nor have I ever, and I only had the hangnails and puffiness on the one hand she was doing while on the distracted). She told me my nails had grown out and there was nothing she could do to fix it. I told her that we had talked a week ago, of course they've grown out since then, but we couldn't get me in when I initially called so what was I supposed to do. I told her I had pictures from the day of, and the lack of nail polish, and she did not want to see them at all. She told me there was nothing she could do, and that I am allergic and shouldn't have gotten them done.

I am writing this review for the lack of policy withstanding and ownership skills. I would not want my company providing the service that I received, nor would I ask someone to come down to fix the problem, especially when a busy schedule has to be worked around, to then turn the...

My last visit to lovely nails is literally my LAST time ever going there because my experience was so terrible. The employee who filed my nails filed down the skin of my fingertips and now they are sore, red, and irritated. They also kept getting up to clean and tidy up things while they were in the middle of my manicure. The whole process took absolutely forever and they didn't even seat me until about ten minutes after the time i had my appointment for, even when i got there early to make sure I was on time for my appointment. Then here is the cherry on top of it all. When walking up to the register to pay, a different employee came up and opened my purse and started grabbing my wallet! I was like, "What do you think you are doing!?" and she was like, "Just helping get your wallet." And I said I could do it myself. (My nails were dry and I was in no need of assistance). Then I handed her my card to pay and she said she gets charged a fee for processing the type of card I have and that she needed a different one. They had no signs anywhere indicating that they didn't accept my type of card, so it was what I had brought to pay with. I told her I was sorry, but I had to pay with that card. She got very rude and said, "I just told you they charge me a fee!" and I said, "this is the card I have to pay with." She was incredibly unprofessional, ESPECIALLY when she literally SLAMMED my receipt on the counter. Turns out Lovely Nails does NOT mean...

My mom and I made an appointment knowing that they are busy. At our appointment time they were not close to ready. We waited another 30 minutes to even be seated in a pedicure chair. Then only one woman came to help us. She seemed really irritated to be working and was super rough. Mom and I both chose glitter gel that we had has before at another salon and that does require a few layers to look good but these women told us no they wouldn't do it if we didn't have a color under. My girl, the irritated one, didn't even let me chose my color butvsimply started putting one of her choice on me without consulting. The girl helping my mom wouldn't help her pick a matching base color but when she was done put the glitter layer on (very sloppily) she straight up told my mom her choice was ugly and that she should have picked a different color. On top of this our service was rushed and mine was super rough and uncomfortable. Their menu says every pedicure comes with a choice of drink and we were never offered anything. We will not be returning to...