Costco Wholesale — Attraction in West Bountiful

My wife and I went to Costco to pick up some pictures and eat at the food court. My wife is deaf and has a hearing service dog which is protected under federal law and allowed to go with her everywhere. While she was sitting in the food court right after getting our food and while I was getting our drinks, she was approached by a manager and asked to leave the food court area because her dog was not allowed in there. Her service dog was being obedient, WEARING HIS SERVICE DOG VEST, and on a leash. Following all regulations. However she was still asked to leave the food court area. Naturally I was livid, however my sweet wife didn't want to make a scene so we moved to an outer table and finished our food. As soon as we got in our car after leaving, I called this Costco and complained about discrimination against my wife. I spoke to a manager named Sandy. She said that my wife was asked to move because it was policy not to have a dog in the food court. I explained as kindly as I could that he was a service dog and is protected under federal law, being allowed to be there. She just kept repeating that it was policy as if I didn't understand her the first few times she explained it. I, being extremely frustrated, asked what was going to be done about this. She said she would file a report with corporate and then it was in their hands and that's it. That I wouldn't be involved anymore. I told her that I WAS going to be involved until I knew the situation was corrected. She finally offered to take my number down and call me when corporate finished their assessment so I accepted and the call ended. About 10 minutes later I received a call back from her apologizing, claiming the manager had "misread" the policy after someone complained about our service dog in the food court. That instead of what they did, they should have offered that person another seat and not asked my wife to leave the area. She then started reading off some requirements and procedures with service dogs and I interrupted her to say that he followed all of these then I said "Please continue" to which she replied laughing to herself "I don't need your permission to speak". I finally lost it on this lady and told her I don't appreciate being talked down to and that they're lucky we don't have the money for a lawyer or else I'd take them up on a discrimination lawsuit. She apologized a couple more times and said that they pulled that manager who talked to my wife aside and corrected her on the matter. Also that they would talk about it in staff meetings so the message could trickle down to all the employees. She then finished by assuring me this would not happen again to me or anyone else. To which I replied, "I hope not."

So all in all this Costco is filled with ignorant people who will fight both tooth and nail to not admit they're wrong. Then when they are finally backed into a corner with a potential lawsuit, they approach apologizing with sarcasm and child-like mindedness. I will not be shopping at this...

I walked in through the exit after just loading my car with almost 1000 dollars worth or items and I am holding a food court receipt and my purchase receipt. The lady with red ish hair at the counter asked if I needed help with anything. I politely say, yeah I’m here to pick up a pizza but I might want to return it. Do I go through you? She says, I need you to go back around to the front, you can’t come in this way. I show her my receipt and say I just walked out I’m picking up a pizza I just have a question. She said I need you to go around to the front! I was like why? She said ma’am, I need you to go through the front. So I go through to the front and walk all the way around and back up to her, and say excuse me I went through the front now can I ask you a question? She goes you have to talk to a supervisor I can’t help you. I said well that was what my question was, why did you make me go through to the front? Why didn’t you just tell me that in the first place? She goes, I don’t know, I’m sorry. And starts helping someone else. I said wait, isn’t that what this door is for? To come through this way to talk to someone about returns? She ignored me a shrugged me off. I ended up just grabbing my pizza and leaving I had my groceries in the car and felt completely profiled by her. As I left I saw others walking in through the exit and she didn’t tell them they had to walk all the way around through the front. Why was I profiled like that? Is this because of my race? I was completely shooken up by her behavior. I have never been treated like that in all my years...

I figured I would finally go to the Bountiful Costco, I read it was small and it was. The only reason I give two stars is because it is a Costco.

I found the people at that Costco very rude.

Both the customers and the cashier's were not nice. The cashier's do not say thank you! They do not even acknowledge you. That is ridiculous and rude!

Others throughout store would not make way and sitting talking in aisles and at clothes blocking all the aisles so no one could get through completely oblivious that they are in other's way. If you want to talk with your neighbors or long lost friends and acquaintances then you should go off to the side and not make everyone go around you in what is meant to be a public through fare. It was very quiet there even though it was pretty full of people and I found that eerie.

Everyone seems to know each other and be from the same ward. There are some very strange not normal type of people there as well.

The ladies who pass out the food are grumpy and demand thanks from random kids for no reason. Yet when we tell them thank you like 6x they do not even have the proper manners they should respond back "You are welcome"! It is just a common courtesy that our society seems to be losing especially in Utah. It is your job lady so try not to make little kids cry with your lording over the samples.

I recommend to go to another Costco. They did not have anything unusual at all at this one. No specialty items Nothing outstanding blah 🤢 so rude no understanding nor common courtesies. No appreciation for the customers, or your...