AT&T Store — Local services in Bountiful

Do NOT take your phone to this store! They will remove the SIM card from your phone. This LOCKS your SIM card so it cannot be used and suspends your service. Even if you put it back in the same phone it will not operate on the network. No calls, texts, Network internet, etc. Once they do this, they will tell you "This phone cannot connect to the network." Then try to sell you a new phone!

If you don't agree they will tell you that your phone was a 3G phone and cannot be used on their service so you need a new one.

My boyfriend had an LG G8 ThinQ, a 2020 model phone that was only 3 months old. the service started having issues so we took it in to this store to get it fixed. They tried telling us it was a 3G phone which it is not- it is 4G only.

They said they cannot unlock the SIM card.

I used to work for AT&T (I did not tell them this). I know this is a lie and I know this is what happened.

They tried telling me the phone did not work before I took it in to the store which was another lie - it worked for months.

This is a franchise owned by Prime Communications and I had heard of their stores doing this when I worked there last year. I didn't believe it but apparently it is true. If you sort their reviews by "Newest" you can see multiple instances of this very thing happening.

We tried contacting the district manager THEN SHE TRIED TELLING MY BOYFRIEND THE PHONE WAS 3G. LG does not make 3G phones like this any more. It is a 2020 model phone and this one ONLY HAS 4G and does not even operate on 3g!!

They notated my account so no other store will even look at it. I am now out the money for a brand new phone and I have to PAY...

I have been to this location a few times. The first 2 times I had talked to Sean. I came in to get a new screen protector since the one I had installed previously at at&t was peeling up. After being there for over 40 minutes and now 10 minutes past close Sean head finally asked if I was in need of assistance. I showed him what was going on with my screen protector and he replied that there is a recall it because of peeling at the edges. He then proceeded to "install" the new liquid screen protector, he whipped the screen with the cleaning pad and told me to wait 5 minutes and it will be set. It seemed weird that's all it was, I thought I was a two step process. He didn't put on the second step to get me out of the door to go home. A month goes by and my screen break . I go in and ask sean if it was a two step process and he admitted "yes it is" confirming my suspicions. He then set me up with a warranty through pureGear with a new screen protector off the shelf that day and then told that if the Puregear will reimburse $150 of it and to come see him if it doesn't cover the full cost of the screen replacement. And then today went in to follow up with sean as the cost was more than double the reimbursement price from puregear. Leo (the store manager) had told me nothing about what sean did was wrong and dishonest and then told me "you're wasting your time by buddy" I do not recommend this location as there is clear dishonesty and lack of pride in what they d . I reccomend Brayden at the Woods Cross...

Horrible customer service by Caelyn. I turned in a Samsung S22 on 10May. At the time of turn-in, Caelyn took phone and told me I wouldn't get a receipt or confirmation or email, anything that proves I turned the phone in. She told me to look out for my AT&T billing email the next billing cycle. I received the email and it didn't reflect the turn-in. I stopped by on 13Jun to inquire about it. I spoke to Caelyn about it and I immediately felt she didn't want me there and even stated she's the "manager" who helped me out and that I would just have to check the next billing cycle. I told her that it's ridiculous that I don't get confirmation of turn-in. She asked for an IMEI number which I provided her. She went through some shipping receipts and showed me a page for 1 second, saying she can't show it to me because it has someone else's IMEI number on it. I asked her to show it to me again and again she showed it for 1 second. I felt very offended as Caelyn was acting as if I shouldn't be there. Hopefully she doesn't act the same way to all minorities. I told her I just wanted confirmation because she told me when I turned the phone in that it would take 30 days. She then told me that AT&T changed their turn-in policy to 60-90 days. Well I did not know that and it would've helped the conversation if she told me upfront when I came in today. I felt very disrespected from this encounter. If the owner of this store is reading this, I'd like to talk to him or her. I may have to take this...