Staples — Attraction in West Springfield

Absolutely terrible customer service. I was waiting in line to cash out because the male employee was still assisting the customer before me. While I was looking at the items they have in the queue, I kept looking over my shoulder to see if he or anyone was ready to assist me. There was one girl who wasn’t standing near the cash register but instead was sitting down on a step stool, she didn’t address us or say anything like “are you all set?” Or “can I cash you out when you’re ready?” Instead she was just sitting saying nothing. It took another customer coming into the line and asking us if we were in line, for her to get up and walk to the register. I said to the other customer “yes we are” and then I saw her standing at the register and said “oh are you ready?” (Not meaning it in any negative way I just didn’t know she was now the cashier because of her SITTING AWAY FROM THE REGISTER) and she said “oh I was always ready” then I said “oh” and she asked “do you have a phone number with us?” And I said “yes” and typed it in then she scanned it and I tapped my card and waited… she said nothing so I assumed the transaction was over and took my things. Said thank you and she didn’t acknowledge it at all. As someone who has worked in customer service for 8 years and being around the same age as her. I just don’t understand why people don’t put the effort in when you literally work at the customer service center. It’s in your job description and just basic...

Wow. If you ever want to feel completely invisible and question your entire existence, just stop by the Amazon return counter at Staples in West Springfield. I’m not sure what kind of customer service training is happening there — if any — but the people working that area have truly mastered the art of ignoring others. It’s almost impressive.

No “hi,” no eye contact, not even a quick “I’ll be right with you.” Just blank stares and awkward silence, like I wasn’t even standing there. It felt more like a weird social experiment than a return process. How long can a person be ignored before they walk out?

Customer service? Yeah, not a thing here. It’s more like customer avoidance. Honestly, I think I’d get a warmer welcome walking into a random stranger’s house.

The only exception — and big shout-out — goes to the woman with the black hair. She’s the one person there who actually knows how to treat people with some...

⭐️⭐️⭐️⭐️⭐️ Technical Support: As a small business owner, my computer is the heartbeat of my home-based business—so when I came into Staples with a handful of tech issues and concerns, I was already feeling the pressure.

Bryan was absolutely outstanding. He was attentive, patient, and genuinely encouraged me to ask questions instead of just rushing through answers. He was thorough, detailed, and made sure I felt confident about every step of the process.

Even when my husband went to pick up the computer, he came back saying, “That guy is great—he really cares about doing good work.” And I completely agree. This isn’t the first time I’ve interacted with Bryan, and every time he stands out.

Kudos to Bryan for being a true professional who clearly takes pride in his work. He made a stressful situation feel manageable and delivered excellent...