ALDI — Local services in West Springfield

Come to this location off and on notice that every time I was coming, people were rude staff but I didn't know i was being watched by the west springfield police department and also the massachusetts state police every time that I came, I noticed it a lot but I just continue to shopping and do what I need to do most of the time went through the self checkout , but I didn't know that I was being accused of stealing until I went to the Pittsville hospital for a back injury, and I overheard two nurses talking saying that I stole the socks that I had on. From this particular store now I know that when I was coming, the police were watching, they would always be present, but I didn't know I was being accused of theft. I never took anything from this store and what really confuses me is. Why will they be staking out the place behind a pack of $6 socks that I didn't take When I'm sure there's more important crime that they can be fighting.Sol I came yesterday. The police were there as always when i come so instead of going through self checkout I let the young lady ring my items up. Because I don't want to be accused or no one saying that I'm stealing from this store because I'm not. And I definitely don't want any problem with the west.Springfield, police department or neither the massachusetts state police I've noticed that I'm being watched alot for whatever reason because I am definitely a law, abiding citizen but i do know my name and character has been assassinated throughout...

Subtract the occasionally tired employee’s.. this place is amazing price wise and has all kinds of selective preferences from gluten free to vegetarian and vegan options.. only complaint is the random associates who want you to “unpack those boxes for me please….” Which literally just make the check out more chaotic and (if you have anxiety- put you in an awkward place and face you to struggle to work w a no workable system just so they can have the upper hand unnecessarily… customer service is key and the clearly don’t have even a standardized baseline or rationality as to who’s equipped to handle situations. Not to mention, the racism within this company that’s going to be a problem if I ever see it again. I see that I get treated with more respect than the African-American community but I always make sure to make a point to let them go before me. An attitude with them is 90% different with the...

I am very disappointed with the service at this location. Every time I visit, I receive poor treatment from certain staff members.

The tall, blonde girl is consistently rude. When I ask her for help, she refuses and tells me, “I can’t help you,” as if I am asking for money instead of basic assistance. This is extremely unprofessional and makes shopping here very uncomfortable.

In addition, there is an older man who also refuses to help. If I simply ask where a product is located or whether it’s in stock, his answer is always dismissive: “I can’t help.”

On top of that, the store itself is often poorly managed—shelves are empty, products are not restocked, and the place doesn’t feel clean.

Aldi should look into training their staff to treat customers with respect and keep the store stocked and maintained. Right now, this location is far below the standards I...