Lulu Ave Belmont Shore — Attraction in Westminster

Booked online appt several days in advance for my daughter to get her ear lobes re-pierced. We arrived on time but the WiFi was not working, so there was some delay as the staff worked on resolving that. One staff member who may have been a little flustered from the stress of the tech issue said to the other “you can check them in now” in a manner that set off a little flag for use about the professionalism. It all went downhill from there. The person checking us in very awkwardly started the process of checking us in and requested that we start signing the waiver. She said ‘um’ and ‘like’ and ‘basically’ so many times that it was apparent that she had not been formally trained in a procedure to do what she was doing. Instead of “hello, welcome, thanks for your patience! I bet you’re excited for your piercing. Please join me here at the counter and I’ll get you all checked in” she just started shouting from across the room to us in the seating area and we had to assume we should come and talk to her over where she was. Once I filled out the waiver, we were asked for a form of ID. I gave them my DL and she said no for my daughter. I said, my daughter is 8, no I don’t have ID for her. They said I could go get it, but it was beyond odd how they didn’t seem to understand how inconvenient that was nor how disappointing it is for an 8 yo who was looking forward to the experience. I let them know that this requirement was not communicated ahead of time and that in the future it would be very supportive to folks to get this detail clear at the time of booking. They blew off my comment and said “It’s on our website”. All I could do was laugh and the utter lack of customer service and professionalism. Couldn’t just validate my frustration and logical reasoning and tell me that this very important detail is somewhere on their website like I’m supposed to know that? Laughable. We left and went to Claire’s. Got the piercings without delay...

First time I came here was good. The girl who helped me in the front was amazing and my piercer was too. I scheduled an appointment almost 3 weeks in advanced for an apprentice to pierce my daughter’s lobes and from the moment I walked in the girl in front was rude when she saw me walk in with my kids. She kept making comments on my son coughing and not being able to hear me when I was giving her my contact/ reservation information. I was asking her about a couple piercings the previous girl had recommended me to get, and she kept making comments like “I don’t think those are real piercings” or “we don’t do that type of work”. I eventually told her the previous girl who had helped me recommended them and she made it very difficult to tell me what her name was off my accounts last visit check in. Ultimately, when I asked to confirm pricing of the apprentice she said the apprentice was not in and they would charge full price, I told her I wasn’t informed of the reservation and cost changes. I also let her know I wasn’t close by and had driven over 40 minutes to get to the location and how I had already made arrangements to make the appointment. The inconvenience it was to be turned away and not even to be offered a resolution for the inconvenience was beyond me, all she said was well it’s not our fault that our apprentice had a last minute family emergency and there was nothing they could do. She was unpleasant and wish I would’ve gotten her name. Based off this alone, I have to say I’m not going back. She’s in the front and a representation of the business itself. Definitely look into better training for these unforeseen issues to accommodate clients especially when they go out of their way for...

I really enjoyed my experience at Lulu's today. I booked my appointment online approximately a month or so ago. I had booked for my 3rd and 4th lobes, one conch, and one industrial. Once I walked in, I was greeted by Angelica. She was friendly, extremely professional, and patient in helping me choose my jewelry. She respected that I wanted Titanium pieces, and was not pushy about trying to sell me something else out of my budget. Alyssa took a look at my ear and suggested not to get the Industrial as I didn't have the anatomy for it. Also, she didn't recommend the 4th lobes as they would look too crowded with the conch. I really appreciated her input as she recommended what looked better aesthetically versus doing every piercing I wanted so they could make more money. Today, I got the 3rd lobes, as well as the conch on both sides. My piercer was Anastasia. She was very friendly, knowledgeable, and professional. She walked me through what she was doing the entire time. I thought the conch was going to be painful, but overall I would rate my pain level a 1. Also, I'm from Denver, Colorado and I had previously gotten my 3rd lobes pierced by a tattoo shop. They did such a horrible job where the piercings weren't even, and the piercer was rough enough where getting the piercing actually hurt. With time, I let my piercings close due to my dissatisfaction. However, Anastasia did a great job. She made me feel comfortable the entire time, and I'm beyond satisfied with my piercing placements. I would definitely come back for more piercings in the future....