Westminster Memorial Park & Mortuary — Attraction in Westminster

My mother passed away just a short three weeks ago now and it still bothers me the way your funeral home handled things. My sister neglected to tell me when the viewing was, but yet she was in charge of everything legally as power of attorney. Imagine my shock and surprise when I found out on a Friday night that the viewing was Monday and I had appointments I could not break? Robert at your funeral home said that was the only day they could do the viewing and refused to change the date. It wasn't until a few days later when they decided to change their mind but by then I'd already dealt with the frustration of accepting that I was not able to go. Your funeral director's reasoning when I question him was that I was supposed to call him back with a date? He knew full well the reason I didn't call him back was because:

A) I was informed by him I was not allowed to make any decisions and everything was decided by my sister and B) We didn't have enough money to pay for the burial yet and they explained that they would do nothing nor reserve a date until we were paid in full.

So imagine my frustration when my sister neglected to tell me where my mother was being buried, and when I explained the situation to Robert he stated that he "could not tell me where my mother was buried because of the power of attorney law and I would have to go through my sister" who neglected to inform me of anything?!

I was alone in this. Your staff could've contacted me if my sister refused to do so, or insisted she inform me when I called you and made you aware of the hostile situation between my sister and me? You could've done something to make it right. It was clear your staff only catered to my sister because she held the purse and the decisions.

Thanks Westminster memorial for adding even more grief to my already broken heart during horrible tragic time. I'll always remember the highlights of your staff refusing to tell me where my mother was buried. I had to go with my girlfriend and drive around your cemetery to find her gravesite. Thanks for adding to the grief of my horribly tragic memory of the way my sister handled things. That fact what will always cross my mind when I think of Westminster Memorial Park Mortuary.

PS. Per your suggestion I wrote the email address that you gave me with my phone number and General manager said he would look into it and get back to me but he never did as of...

Our overall experience with Dignity was pleasant and positive. The staffs were polite, attentive and accommodating. The two staffs who left us with a very positive experience are Warren and the African American lady Funeral Director. Although we weren't able to have our memorial service inside the chapel due to Covid-19, the tent was large, private and with plenty of parking nearby. It would have been been a 5-star reviews instead of 3.5 if the following issues didn't happened.

The family counselor named Victor Vu who was assigned to the family for the burial arrangement was unprofessional and unhelpful. Rather than listening and helping the family with finding a solution to provide the required cultural and religious rites for our mom, he was pushing us to get rid of them to make matter simple. His lack of caring and understanding of the family needs was rather disappointed and shocking. He told us at the in-person meeting the service by Westminister Memorial to the family under the signed contract with Dignity was a favor because the service was bought at another Dignity's funeral home despite it was written in the contract that it will be honored at any Dignity's funeral home locations in the country.

There was a mix up of the flower wreaths at the church and cemetary. We requested for specific wreaths to be taken to the church but the staffs brought them to the cemetary instead. This is not a major issue to our family.

I hope Funeral Director for the church and burial services named Ron understands the burial service for Vietnamese Catholic is longer than other ones because we have a lot of prayers to say and stay at the cemetary with the decease after burial service is done. We felt a bit rush from reading his body language and gestures. Nonetheless, he did a good job to give us time and...

9/19/2022 Continuing to edit my review from the last one I posted, as the level of frustration with this company is just over the top. For a memorial park & mortuary to not be able to ensure that a plaque for a niche, be ordered and installed in a timely manner is absolutely ridiculous. It's not like I just ordered it, I've been dealing with this company for simple request since April of 2022, and to this date I have NOTHING. Now I'm being told that the order they finally placed in July, won't be here until the end of November or early December. The General Manager, Jeffrey Gibson stated that if I needed anything else to contact him - well when I tried to call and speak to you, I was give someone else to talk to. Today, I emailed you and hope to get a response back in a timely manner!

6/2022 Editing my review to provide an update from my great review, over a year ago. My family and I are completely flabbergasted that We are still unable to get a simple plaque for our loved one. We’ve attempted multiple times to get this resolved and to this day, we have yet to have someone help us or get in contact with us. It’s truly disappointing I personally will NOT be using this facility to plan for my future needs.

Posted below in 2021__________________ Losing a loved one is such a difficult time. Then you throw in having to make arrangements for your loved one. We were fortunate enough to have Dignity Westminster Memorial Park Mortuary help us during such a difficult time. The staff and personnel there were amazing and compassionate. Elizabeth assisted us every step of the way, up until we picked up our loved ones remains. She went above and beyond always ensuring we knew she was there to answer any questions or to ensure we felt comfortable with the decisions that we were making. We had a great...