Tesla Chicago Westmont — Attraction in Westmont

Highly recommend to stay clear of the service center. I picked my model 3 up the 10th of September. I noticed minor issues with paint platter and window alignment. They the service center could fix the paint splatter on the spot, or so we thought. 30 minutes later the manager tells me an employee left the wet sander on the car and burned through the paint and that the whole panel would need to be repainted. I didnt care we could schedule at a later date. After hours of talking they finally gave my vehicle back to me. A day or two later the service center calls to schedule the appointment. I inform them of new paint splatter. I was told it would take a week. I had no issue I drop my vehicle off 24th of September. A week goes by and was told it's taking a little longer a couple more days. Well that couple more days turned into 2 and a half weeks. At this point the car has been in the service center longer then it's been in my possession. Forget about calling this service center at they do not answer their phone, witnesses first hand of the phone ringing and they just look at it. During this time I'm calling tesla, they acknowledged numerous times how I'm being treated and that it's taking way to long. Everytime they put in a escalation request for the service MANAGER to contact me. Which never happened. I received a total of zero calls and 7 text messages. No answer to why it's taking tolling except for we are backed up. I'm currently at the service center on October the 10th. I have had enough I informed them at 1100 I am picking my vehicle up. I dont care if it's not finished , I will take it to another dealer. I was informed by tesla my issue has been forward to the regional manager and corporate. Still waiting to here from them. At a few points they tried to refuse giving me the vehicle, I stated I will have to get local law enforcement involved which is the last thing I'll do. Informed the body shop is droping off the car. Also to note when I called tesla and they tried to call the service center they could not get ahold of them because well the service center does not pick up the phone. To top it all off during this time I was given a loaner, now this loaner had a list of problems from wiper blades not working to tesla service warnings for the tire system. I rarely drove the car due to that. I live 2 hours away from the nearest tesla so it was not ideal to switch the car out as I was told the vehicle would take a week and never agreed to anything longer. So as i sit here at the service center paying for a car that's been in their possession long then mine, I wonder if bmw or Mercedes have these issues. The answer is yes but very very rarely do they have paint splatter. They also do everything in their power to remedy the situation. I was a huge tesla fanboy, but after this experience I will never buy a tesla unless major change has happened and will never ever go to this service center. It's a shame honestly. This service center has zero customer communication skills and zero leadership. The service center is a disgrace to tesla and needs to be reworked. Stay away from this service center. Tesla is part to blame as they care more about ramping cars out then quality control. As long as tesla meets those numbers screw the...

After reading such a wonderful reviews I guess I need to share my experience that I have on this location with super helpful employee Fabo. I bought my car online. Since the moment of buying my car it has a lot of issues. It has been brought to service once (on another location) and all the issues has been resolved but after charging it problem appeared again. After two weeks of use the car just broke down right at the supercharger . Car stoped completely and it has to be towed only. So it is obvious to me that since that moment of breakage it was Tesla's responsibility to tow the car in any way it chooses and fix it for it's own expenses. This two weeks of having this car that has so many issues was not pleasant at all but what happened next was beyond my worst expectation. After my car has been towed to the service I received the text message from service team representative Fabo Zornoza that they received my car and it will be repaired as soon as possible. On the next day I received a call from Fabo when he said :" We have noticed a signs of inproper towing and your steering rack is broken and since Tesla use 3rd party towing company it now your responsibility to call them and ask for repairs. " To say I was shocked it like nothing to say. I was stunned , terrified! I called to the towing company and they said there's nothing wrong on photos they made and it need to be investigated. I was waiting tree more days for their decision and then I called again to the towing company and heared that they didn't find anything wrong and they are not responsible for that damage. When I told that to Fabo he said he can't do anything about it and offered me to tow my car away or repair it for my own expense. I can not imagine that to be possible in any other situation that any other companys would treat their costumers that way! I spent three weeks with andless calls and texts trying to resolve this problem spending my own money to rent a car from my friend and being woried like hell. Eventually the towing company agreed to pay but the problem is that it was not my responsibility to manage it!I shouldn't call to the towing company ,I shouldn't call to Tesla roadside and push them to do anything.If I only knew that Tesla handle things like that and make it own costumers do it's employees work I would never buy this car! Now I can not just return this car because of the policy and it make me feel terrified thinking that I can meet such a wonderful employee again. It is frustrating that Tesla hires so irresponsible , cynical and careless people and has such a rude attitude to it's own costumers. Thank you very much for that unforgettable experience! BTW the towing company name is M&N towing. Do not use their...

UPDATE: I had the privilege of working with Muj, a truly outstanding Tesla advisor, and I must say that my experience was nothing short of exceptional. Muj’s expertise and knowledge about Tesla vehicles are unparalleled. With several years of experience under his belt, he possesses an in-depth understanding of every single model Tesla offers.

One thing that truly impressed me was Muj’s dedication to providing personalized assistance. When I expressed interest in test driving a particular model, he not only scheduled the test drive but also took the time to show me the car. Muj’s attention to detail was remarkable as he meticulously explained the intricacies and features of the model I was interested in. It was evident that he was genuinely passionate about helping customers make informed decisions.

Throughout our interaction, Muj displayed excellent listening skills and an unwavering commitment to addressing any questions or concerns I had. His patience and willingness to go the extra mile were truly commendable.

In summary, Muj is a remarkable Tesla advisor who combines his extensive knowledge of the vehicles with a sincere desire to assist customers. If you're looking for someone who can provide valuable insights, guide you through the various options, and make your Tesla experience truly memorable, GIO is the person to reach out to.

Original review: My buddy and I stopped by randomly at this showroom because I wanted to check the Model Y performance. We spoke to MUJ (Arozullah) and he patiently answered all our random inquiries re: Anything Tesla.

Customer service was amazing but what made the experience even better was his thorough knowledge of everything that we inquired about. His attention to answering my questions as well as catering the conversation to further educated me about the car and the company was amazing.

This interaction became “MY” experience.

We got set up to test drive the Model Y and I basically walked away with such a positive experience that I clearly see a Model Y in my...