Hartly Fashions — Attraction in Westwood

I went to this store with my fiancé's mother for mother of the groom dress shopping and had a pit in my stomach the entire time. My fiancé's mother is totally blind and had to wait in the store alone for a few minuets while my fiancé parked the car. When I entered the store, the sales woman was talking to my fiancé's mother and I kept hearing the words is it my responsibility. My fiancé mother explained to me that the sales woman did not feel comfortable walking her to where the dresses were. If you are not comfortable escorting a blind person fine, but say it nicely instead of showing no compassion and making the person feel like a liability. Once I escorted my fiancé's mother to the dress section, the treatment from the sales woman did not improve one bit. She barely asked my fiancé mother any questions about what kind of dress she wanted and said to me "You know what she likes best." Isn't it the job of the sales person to find out what the client likes and work with them? It felt like she was trying to pass the effort onto me. My fiancé's mother is plus sized and the sales woman kept repeating that they did not have many dresses in plus sizes for her to try on. We understood that, but her delivery was horrible. Once in the dressing room she said to my fiancé mother "Youll have to bear with me, I've never worked with someone like you." You're the sighted person and we have to accommodate to you? The way she said it was a tone of pure agitation. I couldn't wait to get out of there. It's a shame too because Hartley was a store my fiancé's mother was looking forward...

My sister and I went here today. When we walked in a sales lady approached us, looked us up and and asked how she could help us. I explained we had an appointment , we needed a mother of the bride dress, for my sister. She asked us our budget , when we told her she rolled her eyes, but proceeded to take us to the dresses. When I pulled out a dress to show my sister she smacked my hand down and told me to put it back it wasn't in my budget. Even though the dress was more then the budget if the dress had the wow factor we would have splurged. I asked her is she had any Sherri Hill dresses , and she laughed and said OH NO that is a department store dress. That sales associate should be ashamed of herself! The vibe in this place is snotty! We left and will...

I went into the store today thinking it was going to be one of those miserable sales team. Well was I wrong! This is a shopping experience like it used to be… When the sales team gave you help and had your best interest and wanted you to leave there with the best items for you. It was such a lovely experience. I have worked with two women today they sat with me and help me even work on a gift card that I couldn’t seem to get to work. I couldn’t be more blown away by how charming and kind the staff was. He merchandise is unique and fun and I can’t...