Xfinity Store by Comcast Branded Partner — Attraction in Weymouth

I don't understand why this place always has such ridiculously long lines. It's already a pretty horrible customer experience to be standing in line for almost an hour, but to be doing so when you're a disabled woman with an extremely limited time to get your stuff done and no way to come back to do it later...

But what's particularly odd is that, while the service reps I've spoken to there have HARD pushed for me to have to go back into the store for literally every single account change...when I made it clear that it was actually and fully impossible for me to do that, it was SUDDENLY an option for me to call a number AND/OR do it online? Like...I started off by saying how hard it was for me to go into the store, and the rep I spoke to on the phone ALSO said I HAD to do it in-store...but I didn't have to? I don't understand at all. Did they make an exception for me because I'm disabled? If so...why is this not just an option? Is this internet service provider and tech company THAT faithless in their own systems that they don't want to let the customer just...do it from home?

As for the actual service I received (after standing around for nearly an hour), the amount these guys pushed me on mobile service IN ADDITION to my existing service was WILD. "Yeah, I know you're already paying $80 to AT&T...now pay us ANOTHER $75 and we'll give you TEN DOLLARS off your internet!" You guys know that's not a good deal, right? Like, if I'd had the ability to dump $500+ on my existing payment plan with AT&T, I'd have done that in a heartbeat. I've had nothing but problems with them! Xfinity Mobile is cheaper for the same service, you have a phone I want more, AND I get better discounts? I would bite on all that IN A PICOSECOND...IF I COULD. Like, the two guys I spoke to about this just...couldn't catch a frickin hint. Can we focus on getting me my router so I can get home and download the new Final Fantasy XIV update please? Thanks.

Just a lot of wasting customers' time...I wonder if that's why they always have a huge line? I came in to pick up a thing and nothing else and I was with the one guy for almost as long as I was in line. I missed my window for a ride and had to spend twice as much to get home. Zero respect for anything else we might have planned that day.

Lastly, the store kinda felt grungy and dirty? The displays were dusty and broken, the floor was scuzzy stained carpet, and the windows were streaked with brown and black. The TV in the back seemed damaged too, which is frickin hilarious for a MEDIA DISPLAY SHOWCASING 4K STREAMING QUALITY TO HAVE A DAMAGED SCREEN.

I won't be going back to the store now that I know how to swerve around the "requirement" for it. Just a huge hassle, not customer-friendly, and a huge waste of time. Fun if you like striking up conversations with strangers who respond with looks of murderous annoyance, though! Bonus points if you don't mind the strong manly men standing outside the restaurant next door making untoward sexual comments at you as you walk by. But that's not Comcast's fault; the theming of the faulting restaurant in question tells the...

After 6 years of Verizon Fios I thought I would try out Comcast, especially since their voice remote looked cool, though I wouldn't save anything over what I had been paying with Verizon. I had vowed never to give Comcast my business because I called a Rep last year to get a quote for service and he hung up on me because I was giving him a tough time since he wasn't answering my questions and his accent made him difficult to understand. Despite that bad experience, I decided to give them a try. The Wi-Fi was better than Verizon and I liked that I could use my own router-modem and save the rental fee. I didn't like the channel menu and some other features, and the novelty of the voice remote wore off pretty quickly. But the last straw was when they removed Turner Classic Movies (TCM) from my channel line up with zero advance notice. I phoned in to complain and was told not many people watched that channel so a new package was created bundling it with a few sports and other channels for an extra $10/month. I said when I signed the contract that channel was part of my package and it should be honored. I was reminded of the agreement I signed which stated Comcast reserved the right to make channel changes. I reminded her that I reserved the right to no longer be a customer! I explained that if it was going to cost me $10/month to add it back in, then I should get a $10/month credit through my 2 year contract since it was taken out. She said she would give me a one time $10 credit and that was it. I asked what the fee would be if I cancelled and was told $10/month for each month remaining in the contract. I asked if there was no trial period where I could return the equipment without a cancellation fee and was told I had already missed that deadline by about 1 week. This was one of those "by the book" people...no exceptions whatsoever. So a few days later I returned my equipment to this Comcast store and was promptly hit with a $230 early termination fee. Thankfully, Verizon has a program where they give a credit to your account in the amount of any cancellation fee by the competition. Winner, winner, chicken dinner. So I went back to Verizon. I got the latest equipment which included Verizon's voice remote, better WiFi service, TCM is back in my channel line up, and I'm getting a $200 pre-paid VIsa card on top of it! I am now paying less than I paid with Comcast (even with Verizon's router rental fee) and less than I had paid when I was with Verizon originally. I prefer Verizon's menus/UI. Neither service offers the RFD TV channel anymore, which is a real shame, but overall I am very happy with Verizon. Comcast could learn a lot from Verizon about how to treat (and retain) their customers. If they're going to take a hard stance then you need to do the same and hit them where it counts and cancel their service. Full disclosure- I am not a current or former Verizon employee or...

TERRIBLE EXPERIENCE EVER!!!! LITERALLY THE WORST CUSTOMER SERVICE!!! If I could give this location zero stars, I would. My entire experience here was a nightmare. I came in looking to trade 2 devices, also to transfer over from another carrier to open 2 lines. And was told by a rep, Ricardo that "they don't do trade-ins anymore." Which was an absolute lie! I have never heard of such thing from a phone carrier that does not do trade ins.

This made me extremely skeptical of how my visit was going to be. He seemed like either he just didn’t want to do the trade in process or had no idea and no knowledge to how to do his job, and did not ask for help. No rep at this location wanted to help the customers. They do NOT care about their customers at all.

I took the initiative to check online on how much both of my trade in devices would be, and clearly Xfinity online gave me a estimate of the exact dollar amount I would be getting back. I confronted him regarding my estimate I got online and showed it to him, and his response was "oh that must have just changed...because they weren't accepting trade ins months ago."

He was completely incompetent at his job, had no knowledge of what he was doing. I asked to speak to the manager, and I was told “there is no manager, he is out today.” Which is not acceptable, as there must be a manager on duty while on shift. I was there for about 2 ½ hours! Absolutely ridiculous!! He also made me type in my information like 4 times! Had no idea what he was doing!

I felt so bad for the other customers waiting in line, as there was only 3 reps in the store. The line was almost out the door and no one budged. The wait for those customers was well over 30 mins to 1 hour. There was also 3 other reps who walked in through the door, and did not come help out with the line/other customers. The next day I went to the location in Westwood, and they were able to help me trade in my devices! That’s crazy how I was told that XFINITY “doesn’t do trade ins anymore." at this location, but yet the rep at another location was able to accept my trade in devices!!

They clearly need to re-train all of their staff cause the level of incompetency, lack of professionalism, lack of efficiency and lack of knowledge is just ridiculous! I would NEVER come back to this location ever!!! BEWARE! If you want superior customer care, definitely check out the location in...