Rice Pool & Water Park — Attraction in Wheaton

My 9 year old son attended Rice Pool in Wheaton Thursday July 3rd 2025 with a couple of buddies and a close mom friend. My son was groped by two strange men in their late twenties early thirties after coming off the slide. One of them wearing an ankle monitor. A staff member noticed this an immediately intervened. A report was made, my son was questioned and told my friend the aquatics safety manager would be reaching out to “me the mother” to discuss what happened. I called the Aquatics safety manager on my way home from picking up my son and two more times over the weekend (pool was open!) and have YET to receive a call back. I’m pissed! I’m disgusted at how this has been handled and will continue to not give up till I hear back from someone. I have given Rice pool many opportunities to call me back and now I’m taking my experience with this organization to the reviews and possibly Wheaton PD. The aquatics and safety manager name is Max Yoshikawa and I hope you see this!

Sincerely,

A very...

Great place for a sunny day. Just make sure to bring an umbrella or hat and some very high UVF sunscreen. There's obviously no shade by the pool. As for the safety, I'd say goes too far. My daughter had an inflatable beach ball suggested for 12+ months, the guard just goes 'this is not allowed' because it may 'hit others' as she said AFTER I asked why. Needles to say, my daughter started saying it's boring to just stay in the water and sit in the chair. Sure those high school guards have no manners in talking to people too. No need to talk like a prison guard. Also they had no issue allowing teenagers to run and dive and jump in the 2 ft area around babies and little kids who can not swim. Otherwise it was good, if you're there just for the sunlight. There was...

Chairs can be difficult to find as families frequently utilize several for both adults and their children. Tweens frequently hold them as well so good luck finding two together. Additionally, although having paid for a family pass consisting of two adults in March, the staff initially refused access for my husband until I retrieved the receipt from my phone. This issue remains unresolved and will require additional visits to the main desk until someone who knows what they are doing changes his status in the computer. Grossly dissatisfying today and alot of...