Restaurant Depot — Attraction in Wilkes-Barre

I’ve been a regular customer at this location for years, but after today, I’m completely done. The amount of expired and inedible produce I’ve had to deal with is unbelievable, but I’ve always been patient, understanding that these things can happen at larger stores. What I encountered today, though, was beyond frustrating.

We were simply trying to exchange some rotten tomatoes—nothing extraordinary, just a routine exchange. Instead of receiving help or understanding, the staff decided to accuse us of “taking extra produce.” Not only was this accusation completely unfounded, but it was also humiliating. We’ve always come here with respect, never expecting this level of unprofessionalism.

What’s worse, the staff seemed more interested in making baseless accusations than actually helping with the problem. When we tried to explain the situation, they were rude and dismissive. It was clear they had no interest in resolving the issue.

This location is a total disaster. It’s dirty, disorganized, and the staff has zero customer service skills. I’ve visited other Restaurant Depot locations, and let me tell you—those are night and day compared to this one. The staff is professional, the store is clean, and they actually know how to treat their customers. This location has become an embarrassment, and it’s no longer worth my time. I will be taking my business to a different branch from now on.

Do yourself a favor—avoid this place at all costs unless you enjoy bad service and...

We’ve been loyal customers of this Restaurant Depot for years and while we’ve encountered expired or unusable produce occasionally, we’ve always understood that such issues can happen with large stores. However, the service at this location has become unacceptable.

During our most recent visit, we were simply exchanging rotten tomatoes for fresh ones from other boxes. We informed the staff of this, but they told us we couldn’t do that. When we explained, we were wrongfully accused of “stealing extra tomatoes” and were told it was a food handling issue. To make matters worse, they claimed they would flag our account over a simple exchange of spoiled produce that they already had in stock.

This kind of treatment, especially for long-time customers who have even returned to pay for items that were accidentally not charged, is beyond disappointing. While other branches of Restaurant Depot are much cleaner and have professional staff, this Wilkes-Barre location’s service is subpar. We will no longer be returning here for produce and will take our...

The woman in shipping and receiving is really rude and I’m not surprised that she is the main person in most of these bad reviews is her. Today there was a snowstorm, I got stuck for hours in other locations due to accidents and road closures. I was unable to deliver some orders due to them being closed down because of the weather conditions. I had to keep those deliveries in my truck, so my truck had more freight than usual. I get there and explain to them that we’ll need to move freight out of the way to get to get to theirs, they told me I would have to pay which I accepted. Then she walks in starts yelling at me telling me and telling me that I should’ve done the other stops first because she had to leave at 3. I tried to explain what happened but she didn’t care and just turned her back on me and started talking about the situation to other co-workers. It was very...