Radwell International — Attraction in Willingboro Township

I am reading so many comments posted that are not very positive. I have sold items to them as well and FYI the payout is roughly 5 cents on the dollar. Don't like it ?.... Don't sell it. And yes it will take months to get paid because they literally receive entire truckloads of inventory from shutdown factories etc. everything is inventoried and accounted for. They pay their electronics techs a good wage, maintain a healthy feng shui workplace with aquariums within sight of the workstations.... Really mostly all good things to say. FYI they are in business to turn a profit shocker. So.. just be careful to not have the highest expectations for a complete repair of a board or drive everytime. Their work is warranted. All good. But, my customers with large HP vfd's have had to return a drive more than once to get more work done. So if the drive failed from a failing cap bank but the caps tested ok and they actually repaired the input rectifier because that was the failed component, then passed their motor run test, then a month later your drive fails again.. they will fix it under warranty. But you will be frustrated because you have more down time. Oh well. True story and it was explained to me they have a set drives rebuild actuary table and win some loose some. So you pay for a drive returned to you working. Sometimes they replace everything in it, sometimes it's just a board. You knew the price up front so there are no surprises. Given the global shortages and lead times these days... Radwell (or as I have Ivan Dyar's phone number in my phone as Speck VC. Because I've been using them since 1999) will continue to grow, retain high quality techs and fix sensitive electronics.... while I let my O-scope and Huntron tracker collect dust on my "not yet ready to sell to them" shelf. Great company.. if you need an exact replacement or yours fixed... They are the first...

Support from Radwell (NJ) was an exceptionally positive experience. We had a fault condition—blinking red LED indicating a firmware issue—on an AB 1747 SLC 5/04 PLC, controlling an automated sample repository system (ASRS) in operation for over 15 years. A local PLC consulting firm came in to diagnose the fault, but the technician was unable to establish a COM link with the PLC. On a call to Radwell (NJ), their Production Supervisor recommended that we send the PLC and its associated bank of nine (9) connected modules for testing in case the fault involved hardware. Our Territory Account Exec came to our facility and picked them up the following Monday morning (bringing doughnuts for the team!). Three days later, the Production Supervisor emailed that all modules checked out fine. Radwell used a backup program on a M-13 EEPROM that we purchased from them earlier and validated the code will properly load in case of a future power failure. The box of modules was personally delivered again on the following Monday, one week after the initial pickup. After reinstalling the PLC and modules and powering the system, the RED fault condition was finally gone. The cost for all this (including the doughnuts) was...$0.00. No other situation like this in my experience was ever resolved by any vendor so quickly, professionally and collegially, yet with no cost or obligation. Writing this review as a small gesture of gratitude. Kudos to Andrew and Ryan at Radwell for providing uber-superior...

I have been a customer for 9 years and I was recently let down. In January of this year, we had a Rockwell Power Flex 70 Drive fail. I sent that one in for repair to Radwell and purchased one from Radwell so that I would have a spare when we got ours back and I figured that I could reduce downtime by installing the purchased one. Fast forward 4 months. The drive failed. I took pictures of the tags on the unit and I wanted to send it back under the 2 year warranty. They told me it did not have a Radwell sticker on it, so no warranty. I figured they would have a record of the drive's serial number too. I know that it is a drive from January from the purchase or repair because I had no other drives like that here. I assumed they would check the Rockwell serial number and not rely on a barcode entirely as people are human and they could forget to put a sticker on it. After many emails, the customer service did find the serial number linked to the PO and they are planning to evaluate for warranty repair. So, they are doing the right thing, it just took way too much work. When you receive an item, check for...