Marshalls — Attraction in Willowbrook

This is a hidden Jem! -The pros -Loaded with items, you will always find shoes, or nice clothing. -Good stores nearby. The not so good Please note that my 14 yr old has gotten pretty bad attitudes from employees that get upset becase she is walking around alone. -This last weekend I had to take my 7 yr old to the bathroom so I allowed my 14yr old to go try on some shirts alone. She had gone to the dollar tree so she had a shopping bag from there. Lady at the Fitting room looked her up and down a few times and with broken English tells her something about the Dollar tree shopping bag she was carring. My daughter goes to put it at the front register and comes back to the fitting room. Once again she gets scanned up and down, the lady counts and recounts the items and asks her where is your mother. ( please note my daughter had a tiny wallet, and even though she obviously was not planning on stealing where was this lady thinking she would put the shirts? They had sensors too! So she still gets an attitude once she comes out. Once my daughter told me the situation and against her will, I go talk to the fitting room clerk. -All she could say was that the store has policies of kids not being alone, I then told her she is 14 yrs old she is NOT getting lost. I was in the bathroom with my other child. Long story short we did not get an apology from the clerk for being so rude to my daughter.

I went to talk to the manager and eve though she tried to apologize I did not keep pressing. She simply looked tired, and at the end of the day she did nothing wrong.

So if you have teens, go with them when they need to try something on! 4 starts for this bad clerk but the store is very...

Horrible customer service 

I went to Marshals in Willowbrook today at 11:02 to return some merchandise I bought yesterday from another Marshal. Usaually the cashier is nice But today cashier was horrible. SHe was racist. He doesn't want to return the it although every thing is good I have the receipt, we didn't use anything. It is in the same bag as yesterday. She is the cashier in number one at 11:02. She has no excuse to refuse to return my stuff. Why I said she is raciest because more than a week ago , I was purchasing clothes from marshals and she was my cashier too and she told me she used to work overseas in I think United Arab Emirates and she hates Arab people. And today she as last time she assumed I am Arab that why she was so mean to me . I am a lady wearing hijab , also ,she has no right to be raciest to anyone. It is a free country and all is welcome here in the united state of America. I went to another marshal, the cashier was normal return my stuff with no question. I shall mention that me and my family are big fans of marshals and weekly we do shopping in either Marshals, Home goods or TJmax . This cashier behavior is...

During my recent trip to Marshalls, I was disappointed by the way I was treated at checkout. The cashier, a middle-aged lady with stringy black hair, inspected every single item I was buying, making me feel as though I was being suspected of wrongdoing. She even removed a clearance sticker from a shoe and tried to charge me the full price, making it seem like I had switched the tag myself. This was both embarrassing and frustrating, especially since Marshalls claims to welcome bargain hunters and deal seekers.

To make matters worse, she asked me three times if I wanted to apply for the store credit card—even after I declined. Once is enough. I don’t understand how Marshalls hires staff who make customers feel uncomfortable and unwelcome, when their entire business is about providing deals in a friendly atmosphere. I hope store management takes this kind of feedback seriously and strives to create a better checkout experience...