Sansone Nissan — Attraction in Woodbridge Township

I brought in my Maxima for accelerator problem caused by a false positive identified by the front sensor. It will sporadically prompt that there is a front radar obstruction and then set the AEB alarm, and then the accelerator would just stop regardless how much pressure I put on the gas pedal. They allegedly replaced the front sensor and assured me it should be fixed. Not a mile after I left the dealership, same issue still happened. The next day, I had 2 incidents within 1 hour while driving on a local road where I almost got rear-ended where there were several cars behind me and my car won't accelerate. I pulled over on the side and waited until the road cleared of traffic. I switched off the Emergency Brake thinking it was that one that was causing the car to stop, but it still happened even with the Emergency Brake sensor off. Based on the diagnostic test ran at the Service Center, my car is well maintained and only has about 28,000 miles and it's only 2 years and 3 months since I had it.

On that same day, I sent a feedback to the dealership about the recurring problem and got a call later in the day on Wednesday 7/17/19 (the day after I brought my car for repair) and the Service Director Rich assured me that they will investigate and will make sure it's fixed and they will provide me a loaner. On our phone conversation, he told me to leave him a message when I decide to come in and just make sure I come in when the rental office is open between 8-5:30. The following day, Thursday 7/18/19, I called him to let him know I am bringing the car on Friday (7/19//19) but I never got a response. I took the day off on Friday morning to drive 1 hour since no one has been responding to me. When I got to the Service Center, I was met by the worst customer service (Victoria Valdez) and she was rude to me and seem not to be taking my car issue seriously. She told me there is no available car that day and they will call me Saturday to let me know if I can bring my car. It's now end of business day Saturday and I haven't heard from them. I feel like this Center only responds when you make negative feedback and make promises like everything will be perfect, but when you come in they don't seem to understand the troubles you go through thinking at any point you can just be in a car accident due to faulty car features. I haven't heard from Rich since we spoke over the phone on Wednesday (I feel like he ghosted me) and Victoria told me that the reason why Rich told me he will hold the car was he was being nice (?!?!?). I don't want the Service Technician to be nice to me, I want them to fix the problem so I can drive in peace.

Since I haven't heard from this Center, I will just bring in my car to the nearest Nissan Service Center and hopefully they'll treat me better than Sansone. It wasn't worth driving 1 hour when there is no effective solution and worse customer service.

Note: It won't let me post unless I give a star rating. Wish I can give 0, 1 is too generous based on...

Our family just got a 2024 Nissan Pathfinder Platinum in Baja Stone from Sansone. Alex was our salesman and Max was the sales manager. We had a 2022 Pathfinder that was soon coming off lease and we liked it a lot so we wanted to purchase a Pathfinder. My wife saw the Baja Stone on the road and loved the color, but I never saw one in person. I wanted to check the color out for myself and the Nissan site lead me to Sansone. I was interested in the Rock Creek Pathfinder in Baja Stone that was set to arrive in early March, but saw they had a Baja Stone I could go to the showroom and see the color. I called asking about the SUV to make sure it was there and didn't set up an appointment and just showed up on Friday. I showed up and ended up speaking to Alex. The moment I got there everyone was friendly. Alex answered all my questions about the Pathfinder I was interested in and the details of what would happen with my lease. Alex spoke to Max and they presented me with a few sets if numbers for purchasing it if I was interested. However, the Platinum Pathfinder on the showroom floor really peaked my interest as I loved the 20" wheels and just the look that it seemed more upscale than the Rock Creek so I asked about it. So they came up with another set of numbers for the Platinum detailing the APR, money down and monthly payments etc... I told them I wasn't ready to do anything until I went home and spoke to my wife. They were very easy going and said sure take your time. They let me take a picture on my phone of the offers and numbers they presented to me which I was surprised they let me do. They told me go home talk to your wife and come back whenever I was ready. I felt ZERO pressure to buy a car immediately like so many dealerships do as they try to do everything to prevent you from leaving. I walked out the door thinking Wow that was one of the best experiences I had at a dealership. I was expecting something opposite of what I experienced because in my mind I thought I know Sansone is a Mega Dealership and it's that way for a reason. I went home and showed my wife the picture I took of the Platinum Pathfinder in the showroom and the offers they gave us. My wife and I decided to go back to Sansone Nissan that night as we were free so she can look at the Platinum in person and make a decision. We went back to the Dealership after I contacted them and spoke to Max and found Alex had left for the Day. Max had called Alex and he came back to the Dealership to greet us which was a great surprise. They didn't give us any pressure this time around either. Me and my wife felt that the experience with Alex and Max was great so we went ahead and decided to purchase the Platinum Pathfinder after Max gave us a great offer which we were happy with. It was a very smooth transaction from my initial interest to purchase. Alex and Max were a big reason we went ahead with the purchase. We love our...

I visited Sansone to explore purchasing a Jeep Wrangler, and what should have been an exciting and positive experience turned into one of the most unprofessional and unpleasant encounters I have ever had at a dealership.

Initially, the visit began well. A sales associate greeted us politely, answered our questions, and allowed us to test drive a vehicle. He conducted himself with professionalism and respect, and I felt we were in good hands. Unfortunately, this professionalism was completely undone once the Vice President became involved.

Without introducing himself or offering any courtesy, he approached my father and me in an abrasive and disrespectful manner. Most shockingly, he told my father to “put away his pen” because he claimed he thought it was a knife. This statement was not only absurd but deeply insulting. Instead of creating a welcoming environment for potential customers, his actions immediately made us feel uncomfortable, singled out, and disrespected.

From that moment forward, the VP’s behavior only worsened. Despite the fact that I was already working with a different sales associate, he inserted himself into the transaction in a way that appeared more like a power move than genuine assistance. By doing so, he undermined his colleague and disrupted what had been a productive process. His tone was condescending, his demeanor dismissive, and his attitude suggested that he held no regard for the customer experience whatsoever.

The situation deteriorated further when the financial discussion began. Suddenly, we were told that we would need to put down an exorbitant and unreasonable amount of money in order to move forward with the purchase. Given the context of his earlier conduct, it was difficult not to view this as retaliation for the incident outside. The way he presented this information was not collaborative or explanatory, but rather condescending and accusatory, as though he was attempting to imply that we could not afford the vehicle.

His conduct was not only unprofessional but entirely inappropriate for someone in a leadership role. It left us feeling humiliated, unwelcome, and convinced that this dealership does not value its customers. The contrast between the courteous behavior of the original salesperson and the VP’s appalling behavior could not have been more stark.

In short, this was an awful experience from a management level representative who should have known better. Because of the Vice President’s actions his rudeness, lack of respect, and complete disregard for the customer experience I not only decided against purchasing a vehicle but would strongly urge others to avoid this dealership entirely. I very rarely write review or maybe never have but this is something o strongly urge. No one should be treated in a manner like that...