Central Rock Gym — Attraction in Worcester

Wow. Only these words could come out of my mouth when coming to this place. I have been rock climbing for years now, and the second I stepped into this gym, I was disgraced, insulted and was spoken to extremely rudely. First off, the employee didn't even want to give me my own equipment because they did not believe I had ever rock climbed before and made it obvious that they felt I was not physically able to. I am in better shape and more physically fit than 85% of the people there. I swear these employees were sexist. Not once, but 3 times was I asked if I knew how to belay and hold somebody, because I am a teenage girl. When I had asked somebody a question later on, I was insulted by the person telling me that they would not help me because it would be "illegal" to answer her question because what I was asking was supposed to be learned in the class, which I did take before. So I was supposed to pay an extra $15 to take a class I already took, just for a simple question that could be answered with a yes or no? Well do you know what should be illegal? Employees discriminating against the fact that I am a teenage girl, and all they did was insult me, and think that I was an incompetent fool. I was even approached by a worker while on the floor asking if I even knew what I was doing. It would be different if they politely asked if you needed help but instead I was talked to rudely and felt unwelcomed. Even the "regulars" who go there are rude. Do not go to the...

Edit: I have reduced my rating after learning about policies relating to guest passes and canceling your account. If you want to reinstate your account after canceling they charge you $100 or they will graciously let you pay them $30 dollars a month to freeze your account.. If you have been to the gym before and a friend wants to use their guest pass on you it only reduces the cost by 50%. As if these guys didn't charge enough already for a monthly pass.

I have nothing but good things to say about Worcester CRG. It is a great space for anyone and especially those interested in wanting to learn to climb. FOR BIKERS I want to also give a shoutout to team members Hank, Adam, Tyler and Joey! I addressed my concerns about leaving my bicycle outside and they acquired a VERY heavy duty bike rack which was beyond my expectations and found me a short term solution in the mean time....

Last year, I tore my ACL at a CRG location and asked their staff to cancel my membership so that it wouldn’t renew the following month because of my injury. I had taken advantage of a membership special, two months for the price of one. I learned today, which would’ve been my first day back climbing after a 7-month recovery, that I can no longer take advantage of any deals with these gyms due to my early termination. This, despite the fact that this early termination had been approved by management, and management had given me no indication upon cancellation that a permanent hold would be put on my account. Really unfortunate customer service.

EDITED Erica, a staff member reached out to me to actually apologize for the way my situation was handled. This turned into a really positive customer service...