Green Zone Smoke & Gifts Shop — Attraction in Worcester

I really wanted to like this place. I work close by, and they seemingly have a nice selection of interesting things and good hours. I've easily spent several hundred dollars here since they opened, and have recommended it to many friends. At this point I have to withdraw any recommendations.

Their customer service is just non-existent. On a kit I bought in the past month, half of the pieces have now broken or totally failed. For one, a simple male-to-male glass stem I paid $15-18 for. It broke literally the first time heat came near the bowl, meaning their was a defect in the glass. I came back two days later, without the piece of glass, because it had been used. The guy there, who I have dealt with several times previously, told me that he would replace the defective piece, but I had to bring it back.

I brought it back a later that week and his female counterpart was there. She was upset that I brought in a used piece, asked me to put it away, to which I obliged. She said she was not the manager and could not handle returns, and I would have to come back the next day to deal with the guy. I know from previous observation that she is a manager, and my B.S. meter was running high. As it was now my second time back to exchange this defective item, I insisted that she call the guy at the other store. After speaking with the guy she told me that all sales are final, it says so on the receipt, and that they could offer me a 50% discount- their wholesale price. FYI there is absolutely no way their cost is $8 for these.

I refused the offer and left frustrated. I came back at just after noon the next day, for the third time, because she had said the guy would be there, and I though maybe there was a misunderstanding that could be addressed. The store wasn't even open!

Anyway I am done with them. The $35 cigar torch they sold me is also junk and completely broken and pretty dangerous (the gas does not shutoff). I was also told all sales are final on that. Another piece of glass is forming a crack. Just avoid this place if you can. They sell crap, they do not stand behind it, and they will treat you like crap. In my opinion they have no place retailing...

I too was very disappointed with this place. Went several times when they were first opening up, but didn't buy anything at the time. Later I went back, bought a g pen and didn't realize until later that the gentleman that sold it to me gave me the display model that probably a hundred people before had played with or tested. They also sold it at quite a higher premium than you can get on the actual website of the company that makes them. After trying the vaporizer and not being too thrilled I gave this store another shot. Bought some throwing knives for around $35. The knives broke after only a few throws. Overall they were cheap knives that should have been sold for no more than $5. This store sells cheap items at quite a high cost. The only reason I'd go there is for their decent selection of glass bowls, which seem to be a little pricy but some are locally made so I don't mind spending a little more. I'd skip the storefront and go directly online, but not bad people working there just overpriced items...

This place is overpriced and they don't stand behind their products. I bought a vape their for 275$ that was clearly malfunctioned. You would get one hit after a pack then nothing, tried everything to fix it but didn't work. Took it into the store where the employee tried it (crushed a screen in the process) and claimed it worked even tho I clearly witnessed him only get one hit. They would not refund me because apparently they are just the "middleman" for the wholesaler. Well duh, thats what any retail store does, buys from wholesalers ( like Best Buy buying from sony) then sells it to consumers. That fact that you will take my money but not deal with the headache when it's malfunctioned is the definition of NOT STANDING BEHIND YOUR PRODUCT! ( even tho somehow you still claimed you did). I didn't buy the vape from Pax I bought it from...