AAA Appliances — Attraction in Zephyrhills

I called AAA Appliance on 3/19/2020 and spoke to Ashley. Ashley was personable and professional. I explained to her what had happened to me regarding my washer that was leaking profusely, how I called another company, Appliance Unlimited and they completely botched the job. Ashley stated that someone can be out 3/23/2020 to diagnose the issue and if they didn't have the part they would be back out on 3/24/2020 to fix the issue. Chris came on 3/23/2020 on time and looked at the washer and found the glaring issue. A rat had chewed through one of my lines, it was clear as day. Something Appliance Unlimited had missed. You know how Appliance Unlimited missed it? They didn't look at it. They guessed what the problem was. They then kept telling me they would come back out but kept standing me up and lying to me. Appliance Unlimited never came back out, they treated me like trash. No respect for this community.

Now lets see how AAA Appliance did:

Chris stated he would be back out tomorrow 3/24/2020 and that Ashley will call me with a time. Ashley calls me on 3/24/2020 around 11am and states that Chris should be there within an hour to remedy the issue. Chris shows up again on time and fixes the issue quickly and correctly. Chris put everything back the way it was when he arrived and even helped me with the aftermath of the water issue from the leak. He didn't have to do that but it showed me he actually cares. He verified everything was working before he took my payment. The price was more than fair in my opinion. If anyone has issues with their pricing then I implore you to call around so you can see that AAA Appliance is giving you a deal.

All in all I am very satisfied how AAA Appliance treated me. They showed up when they said they were going to, they kept me updated, they did a great job, and the price was great. They will be getting all of my future business. Thank you Ashley, thank you Chris!

I would like to add that I called AAA Appliance and guess what? They came out, they kept me updated, they fixed the issue, and the price was great. Do not use Appliance Unlimited. They treated me like trash. I implore you to take your needs to AAA Appliance. Ashley and Chris are friendly, knowledgable and people of their word. If they say they will do it then you...

Every excuse under the sun, except the truth. They couldn't even muster up the motivation to pretend to care.

This was a great experience gone terribly wrong. The person I initially spoke to kept forgetting to do very simple things; things that any good business person recognizes is a behavior that supports their business. There was no follow-up and chronic finger pointing. I'm not even sure who is in charge there. I told them I had the money ready and it took them a whole day to give me the address. After delivery (in which the same guy broke the door to my w/d closet [ yes, you did because I was staring straight at you]) they realized the dryer had the wrong plug type. I was told "This happens all the time, I'll fix it. I would now but... I'll bring it tomorrow." 3 "tomorrows" and more excuses than I care to recount later, A guy brings the cord 4 hours late... But doesn't install it, citing that he was simply doing the other store a favor and it was them that were the lazy ones (irony). I called the original contact, Chris, to voice my concerns and to get someone out here to fulfill AAA's warranty promise only to be met with more "I don't know" and "I tried to call" BS.

As a small business owner, I am ashamed to be considered economically analogous to AAA Appliance. They are an embarrassment to honest, hard working business people who set forth warranties and actually stand behind them. I will never do business with AAA or anyone associated with them. The fact that Google groups poor and fair in the same box is an overstatement for AAA. Their service could easily be outmatched by an overnight budget gas station attendant with the IQ of a slug.

Don't let the price fool you, they are not worth it and I have $300 worth of useless dryer to prove it. Find another local refurbished...

i wish i didn't have to give this business, if you can call it that, one star. its undeserved. the owner gave me the runaround about returning $125 cash i paid for a dishwasher which never left the store in my possession. i fixed my own dishwasher and returned in three days for my money back and the owner told me he didn't have the money and I'd have to return in a week. His daughter told me he took a four day trip, i consider his trip was on my dime. I told her holding my money and not returning it immediately was stealing. When i did return, he paid me $100 and said that was all he had and told his daughter i was the one that called her a thief. She jumped up yelling and told him to take the money back and give me store credit. She told me i was no christian lady. Really? Her dad watched her tirade amused and the male employees stood behind them like henchmen. I intend to file a report with the better business bureau and tell of my bad experience with this shady, bullyish business to the local newspapers, give them a bad review on yahoo and google, ect. They have no shame and no conscious and give small business owners a bad name in zephyrhills. Hopefully, If they don't get any customers, nobody will be taken advantage of or disrespected and they'll file bankruptcy. it would be...