BreakFree Adelaide — Hotel in Adelaide

An extremely run down old hotel. I made the mistake of booking a 4 nights stay here believing all the google reviews and the 4 stars hotel rating shown on Google ( all the high reviews and ratings are completely wrong). I checked into a 2 bedroom apartment and from the moment I entered the apartment everything went south. The size was extremely small and the rooms were dirty. The bathroom curtain had black molds and stains in the lower half and the shower floor was full of scratches, stains and marks. The bedroom doors were broken and didn’t close properly. The kitchen was so small that I alone couldn’t move around properly while trying to prepare a meal! The tv is from my grandparent’s generation and doesn’t support any external connections so you can’t stream or you can’t even watch anything using your USB flash drive ( nothing connects )! The rug on the floor was the only positive since it was dark colored ( blackish navy ) so it looked clean. The kitchen cabinets were also hanging by a single screw as the lower hinges were broken! There were only 2 towels in the bathroom despite booking the room for a couple and a child ( 3 people ). The amenities were so pathetic that the shampoo, conditioner, hand wash were less than half amount remaining on a small sized ( probably 50ml sized ) bottles. The kitchen didn’t have any tea, coffee, sugars at all. Why is this hotel being rated a 4 stars by Google list when basic amenities aren’t available!!! Location to Randel mall and the surrounding area is ok since it’s not...

Spent 4 days here over the festive break, and was definitely not impressed. Was in a 2 bedroom apartment that was so small, it felt like we were living in a shoebox. The rooms were sooo small and tight that there was literally no room to get changed. The living area had a 2 seater lounge n a separate chair.. definitely not enough living space for 4 adults. We had to call to get our room cleaned on 2 out of the 4 days. First day there we woke up to a maintenance guy in our apartment, saying we had a bedhead that needed fixing. The bedheads were fine, and we never called for maintenance - it freaked us out waking to a stranger in our room. On another of the days, we were in the living room and 2 people were outside, we heard the cleaner enter the apartment. He simply cleaned the toilet, changed towels, changed the rubbish bin in the kitchen n walked out. Didnt even fix the beds, or vaccum or anything. We were appalled and only after complaining to the rude guy at Reception, had the room cleaned. When i phoned Reception to tell them what had happened, the rude man at Reception told me that the cleaners were busy as they were understaffed. I told him, that was not my problem, i paid a fee for that service and if theyre understaffed shouldnt affect me. He rudely said if you have a concern about our staffing issues, you will have to raise it with our General Manager. Very unhelpful!! The ladies at the desk were super friendly and helpful i must say. Hence the 1 star.. otherwise...

On arrival and after paying in full almost $1000 for 6 nights at the hotel we were almost refused our stay by a smug receptionist - not sure of her name, didn't really care after driving half way across the country to stay at the hotel in Adelaide, anyway, she wasn't going to let us stay in the hotel because I didn't have a credit card their eftpos machine accepted. After asking if I could pop down in the morning to pay the $100 bond required, she advised "I will speak with my manager". The smug receptionist then popped back out and advised they could take a $200 deposit on just a normal eftpos card - which my partner happened to have. Dying for a shower - we agreed and paid the deposit. Checked in to what was the smallest hotel room in the history of my travels - not to mention it stunk like urine - we continued on our holiday. Our room was not cleaned ONCE - we asked for it to be, which was ignored. On check out we were told the security bond would be refunded on to the card (which they didn't have the details for) and my partner not really knowing any better, checked out. ONE WEEK LATER - I have contacted 3 different people who told me they haven't done anything and requested credit card details which I have happily handed over as we need that $200 that was paid refunded. STILL NO MONEY IN OUR ACCOUNT! I most definitely 100% do not recommend this hotel to anyone that wants to have an enjoyable holiday - maybe for a cheap $2 hooker bang....